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Picture 1 of 1
Customer Mania!: It's Never Too Late to Build a Customer-Focus
AU $16.50
Condition:
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Located in: Epping, NSW, Australia
Delivery:
Estimated between Fri, 21 Jun and Mon, 1 Jul to 43230
Please allow additional time if international delivery is subject to customs processing.
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Seller assumes all responsibility for this listing.
eBay item number:385546244509
Item specifics
- Condition
- ISBN
- 9780007210503
- Publication Year
- 2005
- Type
- Textbook
- Format
- Paperback
- Language
- English
- Publication Name
- Customer Mania!: It's Never Too Late to Build a Customer-Focused Company
- Item Height
- 198mm
- Publisher
- Harpercollins Publishers
- Item Width
- 129mm
- Subject
- Management
- Item Weight
- 160g
- Number of Pages
- 208 Pages
About this product
Product Information
The One Minute Manager meets Yum!, the world's largest restaurant company, in this practical guide to making superlative customer service drive your business to success. Customer Mania! tells the story of a company Chairman and how his quest for superlative customer service has become the driving force for empowering his staff and growing his business. By embracing David's philosophy and projecting the vision themselves, the whole workforce helps the company become a leading worldwide success. Written in the parable style of all his previous books, this is actually the first to be based on a true story. Ken Blanchard is a consultant to David C. Novak, the chairman of Yum! Brands (formerly Tricon Global Restaurants), which owns three of the world's best known fast food franchises: Pizza Hut, KFC and Taco Bell. Yum!'s combined force gives it an impressive portfolio of 33,000 restaurants in over 120 countries, making it the #1 restaurant chain worldwide by outlets, although McDonalds outperforms it by sales.
Product Identifiers
Publisher
Harpercollins Publishers
ISBN-13
9780007210503
eBay Product ID (ePID)
95930291
Product Key Features
Publication Name
Customer Mania!: It's Never Too Late to Build a Customer-Focused Company
Format
Paperback
Language
English
Subject
Management
Publication Year
2005
Type
Textbook
Number of Pages
208 Pages
Dimensions
Item Height
198mm
Item Width
129mm
Item Weight
160g
Additional Product Features
Country/Region of Manufacture
United Kingdom
Item description from the seller
Seller assumes all responsibility for this listing.
eBay item number:385546244509
Postage and handling
Item location:
Epping, NSW, Australia
Posts to:
Worldwide
Excludes:
Afghanistan, Anguilla, Belarus, Bolivia, Botswana, Central African Republic, Chad, Comoros, Democratic People's Republic of Korea, Djibouti, Ecuador, El Salvador, Guinea-Bissau, Guyana, Haiti, Libya, Madagascar, Moldova, Mongolia, Reunion, Russian Federation, Rwanda, Sierra Leone, Somalia, Suriname, Svalbard and Jan Mayen, Syria, Trinidad and Tobago, Tunisia, Venezuela, Wallis and Futuna, Yemen
| Postage and handling | To | Service | Delivery*See delivery notes |
|---|---|---|---|
| AU $55.00 | United States | Standard International Flat Rate Postage | Estimated between Fri, 21 Jun and Mon, 1 Jul to 43230 |
| Handling time |
|---|
| Will usually post within 4 business days of receiving cleared payment. |
| Taxes |
|---|
| Taxes may be applicable at checkout. Learn moreLearn more about paying tax on eBay purchases. |
Return policy
| Return policy details |
|---|
| The seller won't accept returns for this item. |
Refunds by law: In Australia, consumers have a legal right to obtain a refund from a business if the goods purchased are faulty, not fit for purpose or don't match the seller's description. More information at returnsreturns - opens in a new window or tab.
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Seller Feedback (250)
e***_ (628)- Feedback left by buyer.
Past 6 months
Verified purchase
Arrived on time and well packaged. Was a small issue once received but seller was super fast with their response. Quickly gave an extremely fair and reasonable solution to the problem. A+++ seller can’t recommend highly enough. Thank you so much!
3***2 (630)- Feedback left by buyer.
Past 6 months
Verified purchase
there was a small issue with the packaging, it was marked as 22mm thick but it was 25 mm thick so I got charged extra by Australia Post...
a***s (311)- Feedback left by buyer.
Past 6 months
Verified purchase
Many thanks. Small issue with delivery, but seller attended to (to my satisfaction) that very quickly and without fuss. Very professional and courteous.
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