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Listen Up!: How to Tune In to Customers and Turn Down the Noise by Karen Mangia
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- Buy It NowListen Up!: How to Tune In to Customers and Turn Down the Noise by Karen Mangia
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Located in: Ohio, United States
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Estimated between Mon, 10 Jun and Fri, 14 Jun to 43230
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eBay item number:386720596796
Item specifics
- Condition
- ISBN-13
- 9781119723851
- Book Title
- Listen Up!
- ISBN
- 9781119723851
- Publication Year
- 2020
- Type
- Textbook
- Format
- Hardcover
- Language
- English
- Publication Name
- Listen Up!: How to Tune in to Customers and Turn Down the Noise
- Item Height
- 234mm
- Publisher
- John Wiley & Sons INC International Concepts
- Item Width
- 163mm
- Subject
- Marketing
- Item Weight
- 344g
- Number of Pages
- 192 Pages
About this product
Product Information
There's one voice that matters more than any other: the voice of the customer. Learn how to fully understand the number one source of your organization's prosperity, profits, and productivity. These actionable insights will help you to better connect with your customers and gain an undeniable lead over your competition. Listen Up!: How to Tune In to Customers and Turn Down the Noise teaches readers how to create a customer experience that's built on listening and designed for engagement. Author and Salesforce executive Karen Mangia has created a practical and comprehensive examination of how best-of-breed companies listen and respond to customer demands-creating a foundation of customer success, loyalty, and brand evolution. Listen Up! features discussions about: How to go beyond the survey: best practices associated with customer understanding, customer experience, and customer service How to move from deep listening to data-based insights into customer behavior The statistics and stories behind companies, organizations, and even city governments that have created a customer-centric culture How powerful new questions can offer a fresh perspective into any customer, anywhere: empowering your customer-facing teams, including sales teams, in the current market Winning greater mindshare, and market share, with a fresh look at the future of customer service, customer success, and customer satisfaction Perfect for anyone in a leadership or management role in a customer-facing organization, including sales teams, business development leaders and marketing professionals, Listen Up! belongs on the bookshelves of executives, customer service and success employees, and leaders who want to better engage with the one voice that matters most: the voice of the customer.
Product Identifiers
Publisher
John Wiley & Sons INC International Concepts
ISBN-13
9781119723851
eBay Product ID (ePID)
19046590554
Product Key Features
Publication Name
Listen Up!: How to Tune in to Customers and Turn Down the Noise
Format
Hardcover
Language
English
Subject
Marketing
Publication Year
2020
Type
Textbook
Number of Pages
192 Pages
Dimensions
Item Height
234mm
Item Width
163mm
Item Weight
344g
Additional Product Features
Country/Region of Manufacture
United States
Item description from the seller
Business seller information
Value Added Tax number:
- GB 324767388
Seller assumes all responsibility for this listing.
eBay item number:386720596796
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Item location:
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| Postage and handling | Each additional item | To | Service | Delivery*See delivery notes |
|---|---|---|---|---|
| Free postage | Free | United States | Standard postage (Standard Int'l Postage) | Estimated between Mon, 10 Jun and Fri, 14 Jun to 43230 |
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|---|
| Will usually post within 10 business days of receiving cleared payment. |
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