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Exceeding Customer Expectations: What Enterprise, America's #1 C

Condition:
Good
Slight Creasing To Spine and Wear To Edges Of Pages
Postage:
Doesn't post to United States. See detailsfor delivery
Located in: South East, United Kingdom
Delivery:
Varies
Returns:
30-day returns. Buyer pays for return postage. See details- for more information about returns

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Seller information

Registered as a business seller
Seller assumes all responsibility for this listing.
eBay item number:386951133385
Last updated on 23 Apr, 2024 12:31:14 AESTView all revisionsView all revisions

Item specifics

Condition
Good
A book that has been read but is in good condition. Very minimal damage to the cover including scuff marks, but no holes or tears. The dust jacket for hard covers may not be included. Binding has minimal wear. The majority of pages are undamaged with minimal creasing or tearing, minimal pencil underlining of text, no highlighting of text, no writing in margins. No missing pages. See the seller’s listing for full details and description of any imperfections. See all condition definitionsopens in a new window or tab
Seller notes
“Slight Creasing To Spine and Wear To Edges Of Pages”
Format
Hardcover
Language
english
Author
Kirk Kazanjian
Book Title
Exceeding Customer Expectations: What Enterprise, America's #1 C
UPC
9780385518321

Item description from the seller

Business seller information

Value Added Tax number:
  • GB 724498118
The_Book_Fountain

The_Book_Fountain

98.8% positive Feedback
553K items sold
Joined May 2013

Detailed seller ratings

Average for the last 12 months

Accurate description
4.9
Reasonable postage costs
4.9
Postage speed
4.9
Communication
5.0

Seller Feedback (224,903)

r***r (93)- Feedback left by buyer.
Past 6 months
Verified purchase
Book is perfect, as described. Arrived fast as always. Shipping fees are the are very affordable. I warmly recommend this bookseller. Thank you again.
c***8 (32)- Feedback left by buyer.
Past month
Verified purchase
Haven’t read this author before looking forward to it. Excellent service got here super quick. Thanks so much
a***u (163)- Feedback left by buyer.
Past 6 months
Verified purchase
Based on the seller's description, I'm disappointed. Despite being advertised as clean and without stains, the used book I received has multiple stains throughout and feels sticky to the touch. Even after cleaning, it remains dirty, which is unpleasant. Additionally, the cover has clearly been creased at some point. Overall, it's acceptable, but it doesn't match the description, making it feel overpriced.

Product ratings and reviews

4.3
3 product ratings
  • 1 users rated this 5 out of 5 stars
  • 2 users rated this 4 out of 5 stars
  • 0 users rated this 3 out of 5 stars
  • 0 users rated this 2 out of 5 stars
  • 0 users rated this 1 out of 5 stars

Would recommend

Good value

Compelling content

Most relevant reviews

  • Just my 2 cents

    The book concentrates mostly on the Enterprise rent a car's business structure and how Enterprise exceeded and continues to exceed customer expectations. It goes in to detail about the history of Enterprise, how they started and how they have become the leader in the rent a car industry. I liked the book because a lot of the information in the book can be incorporated into just about any business that wants to retain their customer base by going above and beyond their expectations, even if it means it will cost your bottom line.

  • Excellent

    Exactly as described

    Verified purchase: YesCondition: Pre-ownedSold by: gulfcoastllc

  • my review

    Hi! A friend of mine saw this book onn ebay and he told me that he wants it. I gave the book to him and i think he was very satisfied with the book, but i didn't met him since then to confirm me that. I think it is an interesting book...