|Listed in category:
Have one to sell?

Undercover Boss: Inside the TV Phenomenon that is Changing Bosses and Employees

US $6.29
ApproximatelyAU $9.72
Condition:
Very good
Breathe easy. Free delivery and returns.
Postage:
Free USPS Media MailTM.
Located in: Frederick, Maryland, United States
Delivery:
Estimated between Wed, 6 Aug and Tue, 12 Aug to 94104
Delivery time is estimated using our proprietary method which is based on the buyer's proximity to the item location, the postage service selected, the seller's postage history, and other factors. Delivery times may vary, especially during peak periods.
Returns:
30-day returns. Seller pays for return postage.
Payments:
     Diners Club

Shop with confidence

eBay Money Back Guarantee
Get the item you ordered or your money back. Learn moreeBay Money Back Guarantee - opens new window or tab
Seller assumes all responsibility for this listing.
eBay item number:387075732890
Last updated on 14 Jul, 2025 22:23:54 AESTView all revisionsView all revisions

Item specifics

Condition
Very good: A book that does not look new and has been read but is in excellent condition. No obvious ...
ISBN
9780470916001

About this product

Product Identifiers

Publisher
Wiley & Sons, Incorporated, John
ISBN-10
0470916001
ISBN-13
9780470916001
eBay Product ID (ePID)
92549067

Product Key Features

Book Title
Undercover Boss : inside the TV Phenomenon That Is Changing Bosses and Employees Everywhere
Number of Pages
272 Pages
Language
English
Topic
Leadership, Television / General, General, Management
Publication Year
2010
Illustrator
Yes
Genre
Performing Arts, Business & Economics
Author
Mark Levine, Stephen Lambert, Eli Holzman
Format
Hardcover

Dimensions

Item Height
1 in
Item Weight
9.3 Oz
Item Length
9.6 in
Item Width
6 in

Additional Product Features

Intended Audience
Trade
LCCN
2010-039870
Reviews
'…compelling and fun read… also offers keen insights for anyone curious about how a reality series is made.' (Euroinvester.co.uk, November 2010). '…fun…hugely entertaining book…a handy and easily digestible reference of useful ideas…recommended.' (Talent Engagement Review, December 2010)., &'&…compelling and fun read&… also offers keen insights for anyone curious about how a reality series is made.&'& (Euroinvester.co.uk, November 2010).
Dewey Edition
22
Dewey Decimal
658.3/02
Table Of Content
Introduction 1 1. Sorting Through the Garbage 18 Waste Management: Larry O'Donnell, President and COO 2. Wings, Women, and Beer 44 Hooters of America: Coby Brooks, President and CEO 3. The Necessities of Life 68 7-Eleven: Joe DePinto, President and CEO 4. An American Love Affair 90 White Castle: Dave Rife, Owner 5. Time to Get Personal 116 Churchill Downs: Bill Carstanjen, COO 6. Looking for Fulfilment 142 GSI Commerce: Michael Rubin, Founder and CEO 7. What Riches Can't Buy 168 Herschend Family Entertainment: Joel Manby, President and CEO 8. Troubles Down the Drain 196 Roto-Rooter: Rick Arquilla, President and COO 9. Say It with Flowers 220 1-800-Flowers: Chris McCann, President and COO Go Undercover in Your Own Organization 247 Acknowledgments 253 About the Authors 257
Synopsis
"For a popular television series, Undercover Boss has an unusual knack for raising deep and weighty questions." --Forbes On February 7, 2010 the CBS television series Undercover Boss USA premiered to a staggering 38.6 million viewers, the largest post-Super Bowl audience for a new series and the most-watched premiere episode of any reality series in the history of television. Now, for the first time, the bosses and employees featured on Undercover Boss share the lessons they learned as well as the formative experiences that resulted from being on the show. Show creators and executive producers Stephen Lambert and Eli Holzman reveal how they came up with the idea for the show, how they got a major network on board, and of course, how they found a dynamic, charismatic group of bosses willing to go undercover--on camera--in this thoroughly new experiment. Featuring all-new interviews and insights with the bosses and employees of the nine businesses featured on Season 1 of the show, as well producers' notes on what you didn't see behind the scenes, this book is a must-have for fans of the show everywhere., "For a popular television series, Undercover Boss has an unusual knack for raising deep and weighty questions. " Forbes On February 7, 2010 the CBS television series Undercover Boss& USA & premiered to a staggering 38., 2010 Emmy Nominee for Outstanding Reality Progam "For a popular television series, Undercover Boss has an unusual knack for raising deep and weighty questions." Forbes " Undercover Boss has clearly touched a nerve with viewers. It's the kind of popular entertainment that can start out as one thing a fun, highconcept reality show but morph into something that affects the zeitgeist." Arianna Huffington , cofounder and editor, The Huffington Post " Undercover Boss has become a rare new hit on broadcast television." The Wall Street Journal "This kind of workplace morality tale evidently has particular resonance in a recession." The New York Times "Simple and brilliant." The New York Daily News "Emotionally stirring, with catharsis and messages of virtue rewarded and lessons learned for the betterment of all." The Baltimore Sun On February 7, 2010, the CBS television series Undercover Boss premiered to a staggering 38.6 million viewers, the largest post Super Bowl audience for a new series and the mostwatched premiere episode of any reality series in the history of television. Since that time, Undercover Boss has been the subject of much debate and discussion. Now, for the first time, the bosses and employees featured on Undercover Boss share the lessons they learned as well as the formative experiences that resulted from being on the show. Show creators and executive producers Stephen Lambert and Eli Holzman reveal how they came up with the idea for the show, how they got a major network on board, and of course, how they found a dynamic, charismatic group of bosses willing to go undercover on camera in this thoroughly new experiment. Featured brave bosses and companies include: Waste ManagementLarry O'Donnell, President and COO Hooters of AmericaCoby Brooks, President and CEO 7ElevenJoe DePinto, President and CEO White CastleDave Rife, Owner Churchill DownsBill Carstanjen, COO GSI CommerceMichael Rubin, Founder and CEO Herschend Family Entertainment Joel Manby, President and CEO RotoRooterRick Arquilla, President and COO 1 800FlowersChris McCann, President and COO Featuring allnew interviews with the bosses and employees of the nine businesses featured on Season 1 of the show, as well as producers' notes on what you didn't see behind the scenes, this book is a musthave for fans of the show everywhere., For a popular television series, Undercover Boss has an unusual knack for raising deep and weighty questions. --Forbes On February 7, 2010 the CBS television series Undercover Boss USA premiered to a staggering 38.6 million viewers, the largest post-Super Bowl audience for a new series and the most-watched premiere episode of any reality series in the history of television. Now, for the first time, the bosses and employees featured on Undercover Boss share the lessons they learned as well as the formative experiences that resulted from being on the show. Show creators and executive producers Stephen Lambert and Eli Holzman reveal how they came up with the idea for the show, how they got a major network on board, and of course, how they found a dynamic, charismatic group of bosses willing to go undercover--on camera--in this thoroughly new experiment. Featuring all-new interviews and insights with the bosses and employees of the nine businesses featured on Season 1 of the show, as well producers' notes on what you didn't see behind the scenes, this book is a must-have for fans of the show everywhere.
LC Classification Number
HD70

Item description from the seller

About this seller

Wonder Book and Video

99.6% positive Feedback1.6M items sold

Joined Sep 1998
Usually responds within 24 hours
Free Shipping and Free Returns on most items. Most items go out next business day. Wonder Book and Video has served millions of book and movie customers since 1980. Over 2 Million books online and in ...
See more

Detailed seller ratings

Average for the last 12 months
Accurate description
4.9
Reasonable postage costs
5.0
Postage speed
5.0
Communication
5.0

Seller feedback (712,309)

All ratings
Positive
Neutral
Negative
  • b***b (169)- Feedback left by buyer.
    Past 6 months
    Verified purchase
    After two poor experiences with this seller, they exceeded my expectations with this order…hard to believe it was the same seller. The book purchased, identified in their listing as “Very Good”, was, in fact, “Like New”. The price was very fair. Shipping was slow, but that seems to be true with many things purchased in the internet. If I have a complaint, it is that the seller will not respond to specific questions about a listed item before the purchase..too many orders to do so! 🙁
  • e***r (10)- Feedback left by buyer.
    Past 6 months
    Verified purchase
    You can’t always be sure when an item is listed “like new” but this seller delivered a book that is just that. I’m very pleased with the condition of the book and the pricing was excellent compared to other sellers online. It was packaged extremely well and arrived with no wrinkles or folded areas. I made a great purchase and I now look forward to purchasing additional items by this author from this seller. 10/10 satisfaction!
  • y***w (99)- Feedback left by buyer.
    Past month
    Verified purchase
    Great seller. Book arrived within a reasonable time frame and was packaged in a protective wrapping. The condition of the book was "Very Good," as was described and includes a "Very Good" dust jacket with award stickers. Great value, extremely fair price. I'm always happy to do business with this trusted seller.