Picture 1 of 1
Picture 1 of 1
Systems Thinking in the Public Sector: The Failure of the Reform Regime... an.
GBP 3.36
ApproximatelyAU $6.39
Condition:
Last one5 sold
Postage:
International delivery of items may be subject to customs processing and additional charges.
Located in: South East, United Kingdom
Delivery:
Estimated between Thu, 27 Jun and Tue, 16 Jul to 43230
Please allow additional time if international delivery is subject to customs processing.
Returns:
Payments:
Shop with confidence
Seller assumes all responsibility for this listing.
eBay item number:392103877819
Item specifics
- Condition
- Title
- Systems Thinking in the Public Sector: The Failure of the Reform
- ISBN
- 9780955008184
- EAN
- 9780955008184
- Publication Year
- 2008
- Type
- Textbook
- Format
- Paperback
- Subject Area
- Organizational Sociology
- Language
- English
- Publication Name
- Systems Thinking in the Public Sector: The Failure of the Reform Regime.... and a Manifesto for a Better Way
- Item Height
- 244mm
- Publisher
- Triarchy Press
- Item Width
- 170mm
- Subject
- Management
- Number of Pages
- 224 Pages
About this product
Product Information
The free market has become the accepted model for the public sector. Politicians on all sides compete to spread the gospel. And so, in the UK and elsewhere, there's been massive investment in public sector 'improvement', 'customer choice' has been increased and new targets have been set and refined. But our experience is that things haven't changed much. This is because governments have invested in the wrong things. Belief in targets, incentives and inspection; belief in economies of scale and shared back-office services; belief in 'deliverology... these are all wrong-headed ideas and yet they have underpinned this government's attempts to reform the public sector. John Seddon here dissects the changes that have been made in a range of services, including housing benefits, social care and policing. His descriptions beggar belief, though they would be funnier if it wasn't our money that was being wasted. In place of the current mess, he advocates a Systems Thinking approach where individuals come first, waste is reduced and responsibility replaces blame. It's an approach that is proven, successful and relatively cheap - and one that governments around the world, and their advisers, need to adopt urgently. A refreshing deconstruction of the control freakery of the current performance regime. It could do for thinking on business improvement what An Inconvenient Truth has done for climate change. Andrew Grant, Chief Executive, Aylesbury Vale District Council This is the must-have book. It correctly identifies why the present regime is failing our citizens and customers, but more importantly it gives the reader a proven method by which to bring about real improvement in service performance and cost. Dr Carlton Brand, Director of Resources, Wiltshire County Council This book is uncomfortable, challenging and very direct. It offers huge learning and insight... A superb read. David McQuade, Deputy Chief Executive, Flagship Housing Group If ministers, local authority leaders and chief executives only read one book this year this is it. A true beacon of sanity in an increasingly insane regime; ministers should read this and recognise the error of their ways. Mark Radford, Director of Corporate Services, Swale District Council
Product Identifiers
Publisher
Triarchy Press
ISBN-13
9780955008184
eBay Product ID (ePID)
91477300
Product Key Features
Subject Area
Organizational Sociology
Publication Name
Systems Thinking in the Public Sector: The Failure of the Reform Regime.... and a Manifesto for a Better Way
Format
Paperback
Language
English
Subject
Management
Publication Year
2008
Type
Textbook
Number of Pages
224 Pages
Dimensions
Item Height
244mm
Item Width
170mm
Additional Product Features
Country/Region of Manufacture
United Kingdom
Item description
Business seller information
Value Added Tax number:
- GB 724498118
Seller assumes all responsibility for this listing.
eBay item number:392103877819
Postage and handling
Item location:
South East, United Kingdom
Posts to:
Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Bahamas, Bahrain, Bangladesh, Barbados, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, British Virgin Islands, Brunei Darussalam, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde Islands, Cayman Islands, Central African Republic, Chad, Chile, China, Colombia, Comoros, Cook Islands, Costa Rica, Cyprus, Czech Republic, Côte d'Ivoire (Ivory Coast), Democratic Republic of the Congo, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, European Union, Falkland Islands (Islas Malvinas), Finland, France, French Guiana, French Polynesia, Gabon Republic, Gambia, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Iraq, Ireland, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Liechtenstein, Lithuania, Luxembourg, Macau, Macedonia, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Namibia, Nepal, Netherlands, Netherlands Antilles, New Zealand, Nicaragua, Niger, Niue, Norway, Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Republic of Croatia, Republic of the Congo, Reunion, Romania, Saint Helena, Saint Kitts-Nevis, Saint Lucia, Saint Vincent and the Grenadines, San Marino, Saudi Arabia, Senegal, Serbia, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, South Africa, South Korea, Spain, Sri Lanka, Suriname, Svalbard and Jan Mayen, Swaziland, Sweden, Switzerland, Taiwan, Tajikistan, Tanzania, Thailand, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan, Vanuatu, Vatican City State, Venezuela, Virgin Islands (U.S.), Wallis and Futuna, Western Sahara, Western Samoa, Zambia, Zimbabwe
Excludes:
Afghanistan, Austria, Germany, Libya, Nauru, Russian Federation, Somalia, Yemen
Postage and handling | To | Service | Delivery*See delivery notes |
---|---|---|---|
GBP 8.99 (approx. AU $17.10) | United States | Standard postage (Standard Int'l Postage) | Estimated between Thu, 27 Jun and Tue, 16 Jul to 43230 |
Taxes |
---|
Taxes may be applicable at checkout. Learn moreLearn more about paying tax on eBay purchases. |
Sales tax for an item #392103877819
Sales tax for an item #392103877819
Seller collects sales tax for items posted to the following states:
State | Sales tax rate |
---|
Return policy
Item must be returned within |
---|
30 days after the buyer receives it |
The buyer is responsible for return postage costs.
You must return items in their original packaging and in the same condition as when you received them. If you don't follow our item condition policy for returnsitem condition policy for returns, you may not receive a full refund.
Refunds by law: In Australia, consumers have a legal right to obtain a refund from a business if the goods purchased are faulty, not fit for purpose or don't match the seller's description. More information at returnsreturns - opens in a new window or tab.
Payment details
Payment methods
Seller Feedback (1,836,762)
This item (2)
All items (1,836,762)
y***3 (272)- Feedback left by buyer.
More than a year ago
Verified purchase
Excellent product for the price, thanks
-***r (406)- Feedback left by buyer.
More than a year ago
Verified purchase
Excellent service, fast delivery, recommended seller.
r***p (298)- Feedback left by buyer.
Past 6 months
Verified purchase
Excellent seller the book was exactly as it was described & the price was really good, delivered very quickly & very securely in thick heat sealed bag, communication was very good too. Don’t think I’ve used this seller before & wouldn’t hesitate to use them again & am happy to highly recommend them as a 5 star seller.
d***e (662)- Feedback left by buyer.
Past 6 months
Verified purchase
This seller gave excellent communication & a full refund when the book I ordered was found to be damaged at the warehouse. They sent a very apologetic email explaining the issue & refunded me straight away. I have used this seller before & they have always been reliable & prompt with delivery. The items have also been in even better condition than described for an amazingly reasonable price. This was not their fault, so I would definitely buy from this seller again & recommend them to others.
e***l (269)- Feedback left by buyer.
Past 6 months
Verified purchase
Item just as described. Quick Delivery. Well Packaged. Great Price. Brilliant Seller. Great Communication
Product ratings and reviews
Most relevant reviews
- 01 Aug, 2019
Fantastic read
Verified purchase: YesCondition: Pre-ownedSold by: jenn-raff
More to explore:
- Non-Fiction & Think and Grow Rich Fiction Books,
- Non-Fiction Positive Thinking Paperback Fiction & Books,
- Non-Fiction Positive Thinking Fiction & Non-Fiction Books,
- Non-Fiction & Think and Grow Rich Paperback Fiction Books,
- Non-Fiction & Think and Grow Rich Fiction Books in English,
- Atlas 1950-1999 Publication Year,
- 2010-Now Publication Year Hardcover Books,
- 1950-1999 Publication Year Maps & Atlases,
- Maps & Atlases 1900-1949 Publication Year,
- 2000-2009 Publication Year Maps & Atlases