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Restaurant Management: Customers, Operations and Employees (2nd Edition)
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ApproximatelyAU $22.64
- Buy It NowRestaurant Management: Customers, Operations and Employees (2nd Edition)
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Located in: Lookout Mountain, Georgia, United States
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Estimated between Sat, 18 May and Thu, 23 May to 43230
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- 98.5% positive Feedback
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eBay item number:392920043795
Item specifics
- Condition
- Artist
- Mill, Robert Christie
- Book Title
- Restaurant Management: Customers, Operations and Employees (2nd E
- ISBN
- 9780130273642
- Publication Year
- 2000
- Type
- Textbook
- Format
- Hardcover
- Language
- English
- Publication Name
- Restaurant Management : Customers, Operations and Employees
- Item Height
- 1in
- Item Length
- 9.5in
- Publisher
- Prentice Hall PTR
- Item Width
- 7.2in
- Item Weight
- 29.6 Oz
- Number of Pages
- 436 Pages
About this product
Product Information
Identifying the various elements involved in the operation of a restaurant, this book also discusses their interrelationships. It shows how to balance customer satisfaction and employee productivity in order to manage operations at a profit. It is for undergraduate courses in Introduction to Food and Beverage Operations and Culinary Management.
Product Identifiers
Publisher
Prentice Hall PTR
ISBN-10
0130273643
ISBN-13
9780130273642
eBay Product ID (ePID)
1696586
Product Key Features
Publication Name
Restaurant Management : Customers, Operations and Employees
Format
Hardcover
Language
English
Publication Year
2000
Type
Textbook
Number of Pages
436 Pages
Dimensions
Item Length
9.5in
Item Height
1in
Item Width
7.2in
Item Weight
29.6 Oz
Additional Product Features
Lc Classification Number
Tx911.3.M24m55 2001
Edition Number
2
Table of Content
1. Introduction. 2. Understanding the Customer. 3. Developing a Marketing Plan. 4. Promoting the Operation. 5. Pricing and Designing the Menu. 6. Delivering High-Quality Service. 7. The Physical Facility. 8. Food and Beverage: From Supplier to Customer. 9. Kitchen Equipment and Interiors: Selection, Maintenance, and Energy Management. 10. Sanitation and Food Safety. 11. Controlling Costs. 12. Employee Selection. 13. Training and Development. 14. Motivating the Employee. 15. Restaurant Manager 2000. Index.
Copyright Date
2001
Target Audience
College Audience
Topic
Industries / Hospitality, Travel & Tourism
Lccn
00-027168
Dewey Decimal
647.95/068
Dewey Edition
21
Illustrated
Yes
Genre
Business & Economics
Item description from the seller
Seller assumes all responsibility for this listing.
eBay item number:392920043795
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Item location:
Lookout Mountain, Georgia, United States
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| Postage and handling | Each additional item | To | Service | Delivery*See delivery notes |
|---|---|---|---|---|
| US $5.49 (approx. AU $8.29) | US $3.49 (approx. AU $5.27) | United States | Economy postage (USPS Media MailTM) | Estimated between Sat, 18 May and Thu, 23 May to 43230 |
| US $14.99 (approx. AU $22.64) | US $12.49 (approx. AU $18.87) | United States | Express Postage (USPS Priority Mail®) | Estimated between Sat, 18 May and Thu, 23 May to 43230 |
| Handling time |
|---|
| Will usually post within 3 business days of receiving cleared payment. |
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h***d (319)- Feedback left by buyer.
Past 6 months
Verified purchase
Very good seller! Deserves an A+ rating.
Ordered a book that I needed pretty quick and I had the opportunity to upgrade to Priority mail, worth the extra $$ . The shipping time met my expectations and time frame. Outstanding communication throughout the entire transaction.
Thank you and I look forward to future purchases. Will add as a favorite.
o***d (534)- Feedback left by buyer.
Past month
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Good service from this seller. My book arrived in good condition and as advertised. Thank you for a smooth transaction.
j***l (84)- Feedback left by buyer.
Past month
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Great item at a great price. Item came 3 days early- recommend seller!
Product ratings and reviews
Most relevant reviews
- 19 Nov, 2009
A Must have for restaurants
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