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CRM in Financial Services: A Practical Guide to Maki... by Foss, Bryan Paperback
FREE US DELIVERY | ISBN: 0749436964 | Quality Books
US $12.78
ApproximatelyAU $19.36
Condition:
Very good
A book that does not look new and has been read but is in excellent condition. No obvious damage to the cover, with the dust jacket (if applicable) included for hard covers. No missing or damaged pages, no creases or tears, and no underlining/highlighting of text or writing in the margins. May be very minimal identifying marks on the inside cover. Very minimal wear and tear. See the seller’s listing for full details and description of any imperfections.
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Located in: Florida, United States
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eBay item number:393976689898
Item specifics
- Condition
- ISBN
- 0749436964
- EAN
- 9780749436964
- Date of Publication
- 2002-06-14
- Release Title
- CRM in Financial Services: A Practical Guide to Making Custome...
- Artist
- Foss, Bryan
- Brand
- N/A
- Colour
- N/A
- Book Title
- CRM in Financial Services: A Practical Guide to Making Custome...
About this product
Product Identifiers
Publisher
Kogan Page, The Limited
ISBN-10
0749436964
ISBN-13
9780749436964
eBay Product ID (ePID)
2497111
Product Key Features
Number of Pages
480 Pages
Publication Name
Crm in Financial Services : a Practical Guide to Making Customer Relationship Marketing Work
Language
English
Subject
Marketing / General, Customer Relations, Accounting / General, Entrepreneurship, Industries / Financial Services
Publication Year
2002
Type
Textbook
Subject Area
Business & Economics
Format
Hardcover
Dimensions
Item Height
1.8 in
Item Weight
60.2 Oz
Item Length
10.1 in
Item Width
7.9 in
Additional Product Features
Intended Audience
College Audience
LCCN
2003-268012
Reviews
"A unique and stimulating read. A breath of fresh air from Bryan and Merlin, bringing hands-on practical experience and insight from themselves and industry professionals. They have seized the opportunity to marry theory with the knowledge of what really works on the ground." -- Karen Jones, Marketing Director, GMAC Residential Funding (a General Motors company)
Dewey Edition
21
Illustrated
Yes
Dewey Decimal
332.10688
Table Of Content
ForewordAbout The AuthorsList of ContributorsAcknowledgementsIntroduction by Bryan Foss and Merlin StonePart 1. WHERE ARE WE NOW IN CRM? The State of CRM in Financial Services in the UK: Promise Vs. Reality by Ann Rodrigues (Hoggett Bowers) and Merlin StoneUncertain Directions In Europe and South Africa by Paul Clutterbuck, Rohitha Perera and Merlin StoneAssessing The Quality of Customer Management in Financial Services by Michael Starkey, Neil Woodcock and Merlin StonePart 2. WHERE ARE WE NOW IN E-BUSINESS? E-business impact on customer management in financial services: an overview by Alison Spottiswoode and Abdelouahed El MarouaniImpact Of E-Business On Financial Services Marketing and Marketers by Alan Tapp, Clive Nancarrow, Merlin Stone, John Stubbs and Bryan Foss'E-Business Strategy' Or Just 'Business Strategy' by Barry Re PlanManaging Marketing In The E-World by Tess Moffett, Paul Crick, Merlin Stone and Barry JeromeThe Implications Of E-Commerce For Strategy: UK Case Studies by Tim HughesBranch and Virtual CRM -- A Dutch Case Study: Rabobank by Gerard De Graaf Part 3. SECTOR SITUATION Trends In Insurance CRM by Bryan Foss, Merlin Stone and Fola KomolafeThe Evolution Of CRM In Banking by Merlin Stone, Richard Lowrie, Bryan Foss and Fola KomolafeCRM In Investment Banking And Financial Markets by Genevieve Findlay, Peter Mathias, Paris De L'Etraz and Merlin Stone Part 4. UNDERSTANDING CUSTOMERS Making The Most Of Your Customer Base by Merlin Stone and Tony Woods The Meaning and Measurement of Customer Retention by Edward Aspinall, Clive Nancarrow, Merlin Stone and Bryan FossBusiness-To-Business Segmentation In Financial Services by Bryan Foss and Merlin Stone Part 5. SYSTEMS AND DATA Strategic IT Issues In Financial Services by John Carter and Bryan FossAchieving ROI From E-Business Systems In FS by Bryan Foss, Colin P Devonport and Paul McdaidData Management - Moving From CRM To E-Business Customer Management by Berenice Winter and Michael PagePart 6. RISK AND COMPLIANCE Managing Customers In A World Of Risk by David La Bouchardière, Maureen Madden, Greg Scorziello and Merlin StoneCustomer Service, Complaints Management and Regulatory Compliance by Joy Terentis, Fabian Sander, David Cox, Merlin Stone and Maureen MaddenData Protection by Genevieve Findlay, Merlin Stone, Matt Leonard, Martin Evans and Barry McenroeMoney Laundering by Kevin Lacroix Part 7. CHANNELS AND VALUE CHAIN ISSUES Managing Customers In Retail Bank Branches by Merlin Stone, Chandra Kiran, Tamsin Brew and David SelbyThe Impact Of E-Commerce On UK Financial Services Product-Providers And Their Intermediary Relationships by Philip AitchisonDeconstructing The Value Chain: Property And Casualty Insurance Servicing byPaul Greensmith, Peter Routledge, Stuart Degg, Cathy Pickering and Merlin StoneDirect Insurance by Bryan Foss, Merlin Stone and Roy SheridanCRM Partnership Between Banks And Insurance In Practice - A Case Study by Vince Mason and Merlin StoneManaging Customers With Direct Mail by Merlin Stone, Brian Scheld and Bryan Foss Part 8: IMPLEMENTATION Managing Value In E-Business by Emma Cullen, Merlin Stone, Martin Hattenbach and Ted StraderImplementing CRM by Merlin Stone, Bryan Foss, Neil Woodcock, Michael Starkey, John Mullaly, Liz Machtynger, Rich Harvey and Brian ScheldMotivating People To Manage Customers -Through Their Pay by David Port Part 9. MAKING THE MOST OF YOUR (MOST VALUABLE?) CUSTOMERSManaging Wealth? Are You? Really? by Kevin La Croix, Merlin Stone and Rohitha PereraBridging The Wealth Management Gap by Tamsin Brew, Rohitha Perera and Merlin StoneBuilding The Private Banking Customer Experience by Rohitha Perera and Ta
Synopsis
CRM in Financial Services gives a whole host of suggestions as to how companies can improve their CRM and achieve the anticipated return on investment. It shows how to avoid the main problems and challenge some of the conventional wisdom about what is happening in the financial services market., * Customer Relationship Management, Customer Loyalty, Customer Centricity are key concepts in Business and Management thinking today
LC Classification Number
HG173.F675 2002
Item description from the seller
Seller business information
VAT number: GB 922696893
Seller feedback (1,557,556)
- n***d (49)- Feedback left by buyer.Past 6 monthsVerified purchaseExcellent seller. Package was delayed ( by bad weather) and then misplaced at PO( placed in wrong box #) but I contacted the seller and they responded quickly and I got my item today. This seller went the extra mile and I would highly recommend them and will shop here again. I also want to say the price for this complete hard to find item was way below most of the other listings. Condition was good as stated, and although I've only watched the first disc it's quality is good. Thank you!!Tenko : Complete BBC Series Box Set [DVD] - DVD EQVG The Cheap Fast Free Post (#306002146201)
- r***d (273)- Feedback left by buyer.Past monthVerified purchaseItem in great condition 😁 SELLER communicated any time I had a question 😍 Good value 😊 packaged securely 🙂 Shipping said 7-14 days which is correct , would purchase again from rhis seller ... Thank You
- 6***t (479)- Feedback left by buyer.Past monthVerified purchasePurchasing form this company can at times be frustrating due to items never arriving, very low shipping time and the inability to track the items. But I gave them another chance and purchased many maps and books over the past few months and have received all of them. Last year, it was hit and miss. All items were in the condition as described. Packaging is minimal. The only downside is extremely slow shipping. I rate them a C+. Nothing to gloat about but eventually you will get what you wanted.
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Seller feedback (1,557,556)
- n***d (49)- Feedback left by buyer.Past 6 monthsVerified purchaseExcellent seller. Package was delayed ( by bad weather) and then misplaced at PO( placed in wrong box #) but I contacted the seller and they responded quickly and I got my item today. This seller went the extra mile and I would highly recommend them and will shop here again. I also want to say the price for this complete hard to find item was way below most of the other listings. Condition was good as stated, and although I've only watched the first disc it's quality is good. Thank you!!Tenko : Complete BBC Series Box Set [DVD] - DVD EQVG The Cheap Fast Free Post (#306002146201)
- r***d (273)- Feedback left by buyer.Past monthVerified purchaseItem in great condition 😁 SELLER communicated any time I had a question 😍 Good value 😊 packaged securely 🙂 Shipping said 7-14 days which is correct , would purchase again from rhis seller ... Thank You
- 6***t (479)- Feedback left by buyer.Past monthVerified purchasePurchasing form this company can at times be frustrating due to items never arriving, very low shipping time and the inability to track the items. But I gave them another chance and purchased many maps and books over the past few months and have received all of them. Last year, it was hit and miss. All items were in the condition as described. Packaging is minimal. The only downside is extremely slow shipping. I rate them a C+. Nothing to gloat about but eventually you will get what you wanted.