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The Customer Comes Second: Put Your People- hardcover, 9780060526566, Rosenbluth
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GBP 18.71 (approx. AU $35.93) Express Postage to United States via eBay's Global Shipping Program. See detailsfor delivery
Located in: Park Toyal,, United Kingdom
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Estimated between Thu, 13 Jun and Mon, 24 Jun to 43230
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eBay item number:394907072053
Item specifics
- Condition
- Book Title
- The Customer Comes Second: Put Your People- hardcover, 9780060526
- Artist
- Rosenbluth, Hal; Peters, Ms. Diane McFerrin
- ISBN
- 9780060526566
- Publication Year
- 2011
- Type
- Textbook
- Format
- Hardcover
- Language
- English
- Publication Name
- The Customer Comes Second: Put Your People First and Watch 'em Kick Butt
- Item Height
- 229mm
- Publisher
- HarperCollins INC International Concepts
- Item Width
- 152mm
- Subject
- Business
- Item Weight
- 458g
- Number of Pages
- 304 Pages
About this product
Product Information
Tom Peters says Hal Rosenbluth's story is one of the great unsung business success sagas -- and in this fully revised and updated 10th anniversary edition of The Customer Comes Second, Rosenbluth and his co-author Diane McFerrin Peters offer proof that his leadership style is one for the new millennium. The secret of his success, and that of his company, Rosenbluth International is simple: Hal Rosenbluth concentrates on his employees first, and his customers second. This is a formula that has worked for more than two decades, and has transformed his company from a small family business into a global industry leader, grossing over $6 billion. In this classic on counterintuitive management practice, the entrepreneurial genius and visionary leader of Rosenbluth International shows you how to use exceptional service to win in any industry! This insightful and compelling book reveals new ideas for hiring, motivating and managing employees, and shows how best to integrate technological innovation and creative solutions into the everyday work experience to ensure that your employees -- your company's greatest asset -- win you the best customers and propel your business to the greatest heights of success. Rosenbluth's tried and tested methods show you how to build highly effective teams, inspire loyalty and initiative, and turn your workplace into a hotbed of synergy where people produce consistently incredible results. For more than ten years, the strategies and ideas in this book have galvanized CEOs, entrepreneurs and managers everywhere, making fans of business leaders and thinkers like Jeff Greenfield, Scott McNealy and many others. These secrets continue to prove themselves today as Rosenbluth International has rapidly emerged as the foremost travel management company since its industry's devastation following 9/11. Find out how Hal Rosenbluth's winning ideas can transform you and your company: by putting your customer second, you're guaranteed to win!
Product Identifiers
Publisher
HarperCollins INC International Concepts
ISBN-13
9780060526566
eBay Product ID (ePID)
108446529
Product Key Features
Publication Name
The Customer Comes Second: Put Your People First and Watch 'em Kick Butt
Format
Hardcover
Language
English
Subject
Business
Publication Year
2011
Type
Textbook
Number of Pages
304 Pages
Dimensions
Item Height
229mm
Item Width
152mm
Item Weight
458g
Additional Product Features
Country/Region of Manufacture
United States
Item description from the seller
Business seller information
Value Added Tax number:
- GB 318 2868 81
Seller assumes all responsibility for this listing.
eBay item number:394907072053
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Item location:
Park Toyal,, United Kingdom
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| Postage and handling | Import charges | To | Service | Delivery*See delivery notes |
|---|---|---|---|---|
| GBP 18.71 (approx. AU $35.93) | See import charges at checkout | United States | Express Postage (International Priority Shipping) | Estimated between Thu, 13 Jun and Mon, 24 Jun to 43230 |
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|---|
| Will usually post within 3 business days of receiving cleared payment. |
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Seller Feedback (115,625)
e***a- Feedback left by buyer.
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A great eBay seller. Item exactly as described, packed with care to protect during shipping, Good communication & great value for money. Highly recommend.
a***. (207)- Feedback left by buyer.
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The book is the book it says it would be, but the cover is a different one than was listed in the description.
While the postage was included, I would advise the seller to be aware that the delivery service they used left the package outside and unprotected with no advice that my package had been delivered except for an email. If it wasn't for a helpful neighbour, I am pretty sure it would not have arrived.
r***l (1350)- Feedback left by buyer.
Past 6 months
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Very good book as described and well packaged. Speedy delivery and great communication. Many thanks. Recommended seller.
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