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Picture 1 of 1
Managing Industrial Services: From Basics to the Emergence of Smart and Remote S
US $113.42
ApproximatelyAU $170.79
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2 available
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Located in: Calgary, Alberta, Canada
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Estimated between Wed, 26 Jun and Wed, 3 Jul to 43230
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eBay item number:395284402912
Item specifics
- Condition
- ISBN-13
- 9783030727277
- Type
- NA
- Publication Name
- NA
- ISBN
- 9783030727277
- Book Title
- Managing Industrial Services : from Basics to the Emergence of Smart and Remote Services
- Book Series
- Management for Professionals Ser.
- Publisher
- Springer International Publishing A&G
- Item Length
- 9.3 in
- Publication Year
- 2021
- Format
- Hardcover
- Language
- English
- Illustrator
- Yes
- Genre
- Business & Economics
- Topic
- Industries / Service, Industries / General, Information Management
- Item Weight
- 18.5 Oz
- Item Width
- 6.1 in
- Number of Pages
- Xvii, 218 Pages
About this product
Product Information
The increasing importance of industrial services and rapid digitalization towards smart and remote services pose opportunities as well as challenges to the manufacturing sector. This book provides a holistic understanding of industrial service management and guides companies into building capabilities and management practices for smart and remote services. By combining insights from research and practice, it offers a unique perspective on the core and enabling activities of manufacturing companies for growth in the service business. In essence, the first part covers action-based research findings regarding service strategy, organizational design, service innovation, service sales, services operations, and customer relationship management together with insights into value networks. The second part introduces outstanding practices from leading manufacturing companies in industrial and smart services. The book concludes with a summary of key messages and recommendations to navigate the landscape of industrial and smart service management successfully.
Product Identifiers
Publisher
Springer International Publishing A&G
ISBN-10
3030727270
ISBN-13
9783030727277
eBay Product ID (ePID)
21050416629
Product Key Features
Book Title
Managing Industrial Services : from Basics to the Emergence of Smart and Remote Services
Number of Pages
Xvii, 218 Pages
Language
English
Publication Year
2021
Topic
Industries / Service, Industries / General, Information Management
Illustrator
Yes
Genre
Business & Economics
Book Series
Management for Professionals Ser.
Format
Hardcover
Dimensions
Item Weight
18.5 Oz
Item Length
9.3 in
Item Width
6.1 in
Additional Product Features
Dewey Edition
23
Number of Volumes
1 Vol.
Dewey Decimal
658.812
Lc Classification Number
Hd9980-9990
Table of Content
Part I: Theoretical Considerations.- Introduction to Managing Industrial Services.- Servitization of Manufacturing Companies.- Fundamentals of Industrial Service Management.- Service Strategy.- Organizational Structure.- Service Innovation.- Service Sales.- Service Operations.- Customer Relationship Management and the Value Network.- Outlook and Summary of Managing Industrial Services.- Part II: Insights from Practice.- Editorial to Managing Industrial Services: Insights from Practice.- Industrial Smart Services Facilitated by the Heidelberg Cloud.- Adaptive Service: Digital Service Platform and the Service Crowd Community.- Enabling the Dealer Network to Deliver Smart Services.- SKF: Rotating Equipment Performance, a Shift in Perspective--From Transactions to Outcomes.- Value Co-creation as Key to Customer Satisfaction in Digital Services Sales.- Applications of a Digital Twin for the Use of Compressed Air Stations: Concepts and Methods for Model-Based Automatic Planning, Design, Control, and Analysis of Compressed Air Stations.
Copyright Date
2021
Item description from the seller
Seller assumes all responsibility for this listing.
eBay item number:395284402912
Postage and handling
Item location:
Calgary, Alberta, Canada
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| Postage and handling | Each additional item | To | Service | Delivery*See delivery notes |
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| Free postage | Free | United States | Economy Shipping | Estimated between Wed, 26 Jun and Wed, 3 Jul to 43230 |
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| Will usually post within 3 business days of receiving cleared payment. |
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| 30 days after the buyer receives it | Money back |
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