Picture 1 of 7
Picture 1 of 7
Managing Knock Your Socks Off Service by Chip R Bell & Ron Zemke
US $3.50
ApproximatelyAU $5.11
Condition:
Good
A book that has been read but is in good condition. Very minimal damage to the cover including scuff marks, but no holes or tears. The dust jacket for hard covers may not be included. Binding has minimal wear. The majority of pages are undamaged with minimal creasing or tearing, minimal pencil underlining of text, no highlighting of text, no writing in margins. No missing pages. See the seller’s listing for full details and description of any imperfections.
Postage:
US $4.63 (approx. AU $6.76) USPS Media MailTM.
Located in: Del Rio, Texas, United States
Delivery:
Estimated between Mon, 30 Sep and Fri, 4 Oct to 43230
Returns:
30-day returns. Buyer pays for return postage.
Payments:
Shop with confidence
Seller assumes all responsibility for this listing.
eBay item number:404035352186
Item specifics
- Condition
- Subjects
- Personal & Professional Development
- ISBN
- 9780814477847
- EAN
- 9780814477847
- Book Title
- Managing Knock Your Socks Off Service
- Book Series
- Knock Your Socks Off Ser.
- Publisher
- Amacom
- Item Length
- 9 in
- Publication Year
- 1992
- Format
- Trade Paperback
- Language
- English
- Illustrator
- Bush, John, Yes
- Item Height
- 0.5 in
- Genre
- Business & Economics
- Topic
- Customer Relations, General
- Item Weight
- 12 Oz
- Item Width
- 6 in
- Number of Pages
- 136 Pages
About this product
Product Identifiers
Publisher
Amacom
ISBN-10
0814477844
ISBN-13
9780814477847
eBay Product ID (ePID)
1009122
Product Key Features
Book Title
Managing Knock Your Socks Off Service
Number of Pages
136 Pages
Language
English
Publication Year
1992
Topic
Customer Relations, General
Illustrator
Bush, John, Yes
Genre
Business & Economics
Book Series
Knock Your Socks Off Ser.
Format
Trade Paperback
Dimensions
Item Height
0.5 in
Item Weight
12 Oz
Item Length
9 in
Item Width
6 in
Additional Product Features
Intended Audience
Trade
LCCN
91-048064
Dewey Edition
22
Dewey Decimal
658.8/12
Synopsis
In Delivering Knock Your Socks off Service, Ron Zemke gave service providers a crash course in how to care for customers. Now, in Managing Knock Your Socks Off Service, Zemke and Chip Bell show managers how to make exemplary service ""happen"" in their organization over and over again. As Zemke and Bell point out, having excellent service providers is only half of the service battle. For without support and appreciation for a good job, and the right systems to deliver what they've promised customers, service providers soon wither and die - or quit. And worse, customers go off in search of care. Written for front-line managers, supervisors, and owners of small companies, Managing Knock Your Socks Off Service shows how to create good service on a day-to-day, real-time, every-time basis. Zemke and Bell present eight clear goals for ensuring superior service: 1. Find and retain quality people 2. Know your customers intimately 3. Focus your unit on a specific organizational purpose 4. Create easy-to-do-business-with delivery systems 5. Train - and support - employees 6. Involve and empower employees 7. Recognize and reward good performance 8. Set the tone and lead the way through your personal example In spirited detail, Managing Knock Your Socks Off Service presents practical ways to achieve excellence in each of these vital areas. Chapters are filled with quotes from service standard-setters, such as Marriott, Federal Express, and Southwest Airlines. According to Zemke and Bell: ""The corporate hero of the 1990's will be the manager who understands the design, development, and delivery of high-quality service."" Managing Knock Your Socks Off Service will help create a new generation of service quality heroes." ", "In Delivering Knock Your Socks off Service, Ron Zemke gave service providers a crash course in how to care for customers. Now, in Managing Knock Your Socks Off Service, Zemke and Chip Bell show managers how to make exemplary service ""happen"" in their organization over and over again. As Zemke and Bell point out, having excellent service providers is only half of the service battle. For without support and appreciation for a good job, and the right systems to deliver what they've promised customers, service providers soon wither and die -- or quit. And worse, customers go off in search of care. Written for front-line managers, supervisors, and owners of small companies, Managing Knock Your Socks Off Service shows how to create good service on a day-to-day, real-time, every-time basis. Zemke and Bell present eight clear goals for ensuring superior service: 1. Find and retain quality people 2. Know your customers intimately 3. Focus your unit on a specific organizational purpose 4. Create easy-to-do-business-with delivery systems 5. Train -- and support -- employees 6. Involve and empower employees 7. Recognize and reward good performance 8. Set the tone and lead the way through your personal example In spirited detail, Managing Knock Your Socks Off Service presents practical ways to achieve excellence in each of these vital areas. Chapters are filled with quotes from service standard-setters, such as Marriott, Federal Express, and Southwest Airlines. According to Zemke and Bell: ""The corporate hero of the 1990's will be the manager who understands the design, development, and delivery of high-quality service."" Managing Knock Your Socks Off Service will help create a new generation of service quality heroes."
Item description from the seller
Seller Feedback (1,439)
- i***y (1679)- Feedback left by buyer.Past 6 monthsVerified purchaseItem just as described; fast delivery; excellent packaging; great communication; seller highly recommended, AAA+.
- 1***1 (323)- Feedback left by buyer.Past monthVerified purchaseItem as described. Prompt shipping and secure packaging. AAAA++++ Ebayer
- s***3 (26)- Feedback left by buyer.Past 6 monthsVerified purchaseBooks arrived in condition that matched description. Seller was responsive and delivery was very quick. Very smooth experience.
Product ratings and reviews
More to explore:
- L. Ron Hubbard Fiction Fiction & Books,
- Management School Textbooks & Study Guides,
- Management School Revised Edition,
- L. Ron Hubbard Fiction & Non-Fiction Books,
- Adult Learning and University Management Books,
- Management Textbook Adult Learning & University Books,
- Management School Textbooks & Study Guides in Korean,
- L. Ron Hubbard Fiction Fiction & Non-Fiction Books in English,
- Management Hardcover School Textbooks & Study Guides in English,
- Management Paperback 1st Edition School Textbooks & Study Guides