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Sense and Respond: The Journey to Customer Purpose by M. Faulkner, S. Barlow, S. Parry (Hardcover, 2005)

About this product

About this product

Product Information

The authors argue that lean production should be driven by the desire to achieve optimal customer service by sensing and responding to the customer. The customer is at the centre of the process and the organisation needs to respond in a holistic way so that the customer can impact on the design and delivery of products and processes. The book is based upon substantial research and practice by leading practitioners and heralds a paradigm shift in thinking on these issues.

Product Identifiers

Publisher
Palgrave USA
ISBN-13
9781403945730
eBay Product ID (ePID)
94982905

Product Key Features

Author
M. Faulkner, S. Barlow, S. Parry
Publication Name
Sense and Respond: the Journey to Customer Purpose
Format
Hardcover
Language
English
Subject
Finance, Management
Publication Year
2005
Type
Textbook
Number of Pages
208 Pages

Dimensions

Item Height
235mm
Item Width
155mm
Item Weight
499g

Additional Product Features

Title_Author
S. Parry, M. Faulkner, S. Barlow
Country/Region of Manufacture
United States

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