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Significado do trabalho em call center proprio do segmento financeiro by Gentil Di Dario Sandra (Paperback, 2015)

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Esta obra esta centrada na questao do significado do trabalho em servicos, em particular em um Call Center de um Banco privado. A pesquisa parte do estudo de caso, cujo objeto de estudo sao os profissionais ocupantes do cargo de lideranca (supervisor, coordenador e gerente) e nao-lideranca (operadores e analistas). O objetivo desta pesquisa e conhecer o significado do trabalho atribuido pelos profissionais ao proprio trabalho bem como as dimensoes do instrumento de pesquisa MOW - Meaning of Working: variaveis condicionais, variaveis centrais e consequencias futuras.

Product Identifiers

Publisher
Novas Edicoes Academicas
ISBN-13
9786130158637
eBay Product ID (ePID)
216443037

Product Key Features

Author
Gentil Di Dario Sandra
Publication Name
Significado Do Trabalho Em Call Center Proprio Do Segmento Financeiro
Format
Paperback
Language
Portuguese
Subject
Management
Publication Year
2015
Type
Textbook
Number of Pages
264 Pages

Dimensions

Item Height
229mm
Item Width
152mm
Item Weight
390g

Additional Product Features

Title_Author
Gentil Di Dario Sandra

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Significado do trabalho em call center proprio do segmento financeiro by Gentil Di Dario Sandra (Paperback, 2015)

About this product

Product Information

Product Identifiers

Product Key Features

Dimensions

Additional Product Features

Best Selling in Adult Learning & University

Permaculture: A Designer's Manual by Bill Mollison (Hardcover, 1988)

Australian Native Bee Book: Keeping Stingless Bee Hives for Pets, Pollination and Sugarbag Honey by Tim Heard (Paperback, 2015)

The Weed Forager's Handbook: A Guide to Edible and Medicinal Weeds in Australia by Adam Grubb, Annie Raser-Rowland (2012, Paperback)

Empire of the Summer Moon: Quanah Parker and the Rise and Fall of the Comanches, the Most Powerful Indian Tribe in American History by S.C. Gwynne (Paperback, 2011)

Botanical Field Guide by Stefan Mager (Fold-out book or chart, 2021)

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The Hundred Years' War on Palestine: A History of Settler Colonial Conquest and Resistance by Rashid I. Khalidi (Paperback, 2020)

Save on Adult Learning & University

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