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Working the Phones: Control and Resistance in Call Centres by Jamie Woodcock (Paperback, 2016)

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Winner of the 2016 Labor History Best Book prize .

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*Shortlisted for the BBC Radio 4 Thinking Allowed Award for Ethnography 2017* *Winner of the 2016 Labor History Best Book prize* Over a million people in the UK work in call centres, and the phrase has become synonymous with low-paid and high stress work, dictatorial supervisors and an enforced dearth of union organisation. However, rarely does the public have access to the true picture of what goes on in these institutions. For Working the Phones, Jamie Woodcock worked undercover in a call centre to gather insights into the everyday experiences of call centre workers. He shows how this work has become emblematic of the shift towards a post-industrial service economy, and all the issues that this produces, such as the destruction of a unionised work force, isolation and alienation, loss of agency and, ominously, the proliferation of surveillance and control which affects mental and physical well being of the workers. By applying a sophisticated, radical analysis to a thoroughly international 21st century phenomenon, Working the Phones presents a window onto the methods of resistance that are developing on our office floors, and considers whether there is any hope left for the modern worker today.

Product Identifiers

Publisher
Pluto Press
ISBN-13
9780745399065
eBay Product ID (ePID)
228285639

Product Key Features

Subject Area
Social Work
Author
Jamie Woodcock
Publication Name
Working the Phones: Control and Resistance in Call Centres
Format
Paperback
Language
English
Subject
Anthropology
Publication Year
2016
Type
Textbook
Number of Pages
208 Pages

Dimensions

Item Height
215mm
Item Width
135mm
Item Weight
262g

Additional Product Features

Title_Author
Jamie Woodcock
Series Title
Wildcat
Country/Region of Manufacture
United Kingdom

All listings for this product

item 1 Working the Phones: Control and Resistance in Call Centres (Wildcat)
AU $23.80
Free postage
item 2 Working the Phones: Control and Resistance in Call Centres (Wildcat)
AU $23.80
Free postage
item 3 Jamie Woodcock Working the Phones (Paperback) Wildcat
AU $39.46
Free postage

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Picture 1 of 1

Working the Phones: Control and Resistance in Call Centres by Jamie Woodcock (Paperback, 2016)

About this product

Product Information

Product Identifiers

Product Key Features

Dimensions

Additional Product Features

All listings for this product

item 1 Working the Phones: Control and Resistance in Call Centres (Wildcat)

item 2 Working the Phones: Control and Resistance in Call Centres (Wildcat)

item 3 Jamie Woodcock Working the Phones (Paperback) Wildcat

Best Selling in Adult Learning & University

Permaculture: A Designer's Manual by Bill Mollison (Hardcover, 1988)

Australian Native Bee Book: Keeping Stingless Bee Hives for Pets, Pollination and Sugarbag Honey by Tim Heard (Paperback, 2015)

The Weed Forager's Handbook: A Guide to Edible and Medicinal Weeds in Australia by Adam Grubb, Annie Raser-Rowland (2012, Paperback)

Empire of the Summer Moon: Quanah Parker and the Rise and Fall of the Comanches, the Most Powerful Indian Tribe in American History by S.C. Gwynne (Paperback, 2011)

Botanical Field Guide by Stefan Mager (Fold-out book or chart, 2021)

Linux Basics For Hackers: Getting Started with Networking, Scripting, and Security in Kali by OccupyTheWeb (Paperback, 2018)

The Hundred Years' War on Palestine: A History of Settler Colonial Conquest and Resistance by Rashid I. Khalidi (Paperback, 2020)

Save on Adult Learning & University

The Australian Native Bee Hive Book: Keeping Stingless Sugarbag OATH Tim Heard

Weed Forager's Handbook: A Guide to Edible and Medicinal Weeds in Australia by A

Netter Atlas of Human Anatomy: Classic Regional Approach

The Red Book: Liber Novus by Carl Gustav Jung (English) Hardcover Book

The Indoctrinated Brain: How to Successfully Fend Off the Global Attack on Your

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