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Effective Customer Care by Pat Wellington (Paperback, 2010)

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By Patt Wellington.

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Product Information

Effective Customer Care is an essential guide to creating excellent customer service that will not only satisfy your customers and prompt orders, but also cement customer relationships and develop loyalty...and thus increase profits. You will find out what really goes through a customer's mind when they look to purchase a product or service, and what might turn them away without you even realising it. If you have to handle complaints or problem solve you will be shown a robust and systematic approach to reduce these occurrences. In servicing your customer you will often need to get cooperation from others within your organisation, be it members of your team or those in other departments. Effective Customer Care will show you how to do this. And finally, you will learn how to ensure that you keep your customers loyal, and build an ongoing business relationship with them. Pat Wellington includes every aspect of the customer care process including how to: understand what the customer wants, not what you think they want; stop losing business and gain market share; motivate team members to offer a value added service to customers; improve the level of service offered; get a better level of service from internal customers and build long term relationships with customers and suppliers. It is written without jargon and includes international case studies from UK, Scandinavia, USA the Gulf and Singapore.

Product Identifiers

Publisher
Kogan Page Ltd
ISBN-13
9780749459970
eBay Product ID (ePID)
103967690

Product Key Features

Author
Pat Wellington
Publication Name
Effective Customer Care
Format
Paperback
Language
English
Subject
Marketing
Publication Year
2010
Type
Textbook
Number of Pages
144 Pages

Dimensions

Item Height
216mm
Item Width
140mm
Item Weight
187g

Additional Product Features

Title_Author
Pat Wellington
Series Title
Creating Success
Country/Region of Manufacture
United Kingdom

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item 1 Effective Customer Care by Pat Wellington (Paperback, 2010), NEW, FREE SHIPPING
AU $23.25
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item 2 NEW Effective Customer Care By Pat Wellington Paperback Free Shipping
AU $37.45
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item 3 Effective Customer Care by Wellington, Pat -Paperback
AU $33.38
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Picture 1 of 1

Effective Customer Care by Pat Wellington (Paperback, 2010)

About this product

Product Information

Product Identifiers

Product Key Features

Dimensions

Additional Product Features

All listings for this product

item 1 Effective Customer Care by Pat Wellington (Paperback, 2010), NEW, FREE SHIPPING

item 2 NEW Effective Customer Care By Pat Wellington Paperback Free Shipping

item 3 Effective Customer Care by Wellington, Pat -Paperback

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