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Student Workbook to Accompany Crisis Communications: A Casebook Approach by Kathleen Fearn-Banks (Paperback, 2011)

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It prepares individuals for responding to crises in a variety of contexts, and reinforces strategies and tactics to be used during a crisis. Chapters include instructive case studies of public relations professionals in crises: what they did, what they wished they had done, and what hampered their progress.