ITIL For Dummies provides an easy-to-understand introduction to using best practice guidance within IT service management. It breaks down the 5 stages of the service lifecycle into digestible chunks, helping you to ensure that customers receive the best possible IT experience. Whether readers need to identify their customers' needs, design and implement a new IT service, or monitor and improve an existing service, this official guide provides a support framework for IT-related activities and the interactions of IT technical personnel with business customers and users. Understanding how ITIL can help you Getting to grips with ITIL processes and the service lifecycle Implementing ITIL into your day to day work Learn key skills in planning and carrying out design and implementation projects
Product Identifiers
Publisher
John Wiley & Sons Inc
ISBN-13
9781119950134
eBay Product ID (ePID)
111479601
Product Key Features
Author
Peter Farenden
Publication Name
Itil for Dummies
Format
Paperback
Language
English
Subject
Computer Science, Management
Publication Year
2012
Type
Textbook
Number of Pages
392 Pages
Dimensions
Item Height
233mm
Item Width
188mm
Item Weight
694g
Additional Product Features
Title_Author
Peter Farenden
Country/Region of Manufacture
United States
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