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Difficult Conversations: How to Discuss What Matters Most by Bruce Patton, Sheila Heen, Douglas Stone (Paperback, 2011)

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10th anniversary edition of the classic guide to handling life's toughest conversations.

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Product Information

10th anniversary edition of the classic guide to handling life's toughest conversations We've all been there- We know we must talk to a colleague, our boss or even a friend about something we know will be at least uncomfortable and at worst explosive. So we repeatedly mull it over until we can no longer put it off, and then finally stumble through a confrontation when we could have had a conversation.Difficult Conversations is the definitive work on handling these unpleasant exchanges, based on 15 years of research at the Harvard Negotiation Project. It teaches us to work through them by understand that we're not engaging in one dialogue but three- the what happened conversation (what do we believe was said and done), the feelings conversation (the emotional impact on everyone involved), and the identity conversation (what does this mean for everyone's opinion of themselves).In a world where asking for a pay rise, saying 'no' to your boss, asking a favour or apologizing for a mistake can be a horrendous nightmare, Difficult Conversations deserves its position as a business classic.

Product Identifiers

Publisher
Penguin Books Ltd
ISBN-13
9780670921348
eBay Product ID (ePID)
111579351

Product Key Features

Subject Area
Business Informatics
Author
Bruce Patton, Sheila Heen, Douglas Stone
Publication Name
Difficult Conversations: How to Discuss What Matters Most
Format
Paperback
Language
English
Publication Year
2011
Type
Textbook
Number of Pages
352 Pages

Dimensions

Item Height
198mm
Item Width
129mm
Item Weight
245g

Additional Product Features

Title_Author
Sheila Heen, Douglas Stone, Bruce Patton
Topic
Mental Health, Opinion of the People
Country/Region of Manufacture
United Kingdom

All listings for this product

item 1 Difficult Conversations: How to Discus..., Heen, Sheila
AU $25.66
Free postage
item 2 Difficult Conversations: How to Discuss What Matters Most
AU $32.10
Free postage
item 3 Difficult Conversations: How to Discuss What Matters Most by Bruce Patton (Engli
AU $32.65
Free postage

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Picture 1 of 1

Difficult Conversations: How to Discuss What Matters Most by Bruce Patton, Sheila Heen, Douglas Stone (Paperback, 2011)

About this product

Product Information

Product Identifiers

Product Key Features

Dimensions

Additional Product Features

All listings for this product

item 1 Difficult Conversations: How to Discus..., Heen, Sheila

item 2 Difficult Conversations: How to Discuss What Matters Most

item 3 Difficult Conversations: How to Discuss What Matters Most by Bruce Patton (Engli

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A guide to the Project Management Body of Knowledge (PMBOK guide) and the Standard for project management by Project Management Institute (Paperback, 2021)

The Weed Forager's Handbook: A Guide to Edible and Medicinal Weeds in Australia by Adam Grubb, Annie Raser-Rowland (2012, Paperback)

The Falsification of History: Our Distorted Reality by John Hamer (Paperback, 2013)

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Permaculture: A Designer's Manual by Bill Mollison (Hardcover, 1988)

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