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The Real-Time Contact Center: Strategies, Tactics, and Technologies for Building a Profitable Service and Sales Operation by Donna FLUSS (Paperback, 2005)
Price:
AU $50.96
Free postage
Returns:
30-day returns. Buyer pays for return postage.
Condition:
Strengthen your self-service applications to improve their efficiency and to reduce dependence on service representatives, enabling significant cost reductions. Make smart, ethical decisions regarding offshore outsourcing.