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Customer Service in Libraries: Best Practices by Scarecrow Press (Paperback, 2013)
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Release Date: 13/02/2013. Format: Paperback. Release Year: 2013. Item Weight: 186g. Item Width: 9mm. Item Length: 150mm. Item Height: 228mm.
- Buy It NowMichael Messina Customer Service in Libraries (Paperback)
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About this product
Product Information
In this book, nine librarians from across the country describe their libraries' best practices in this key area. Their contributions range from all-encompassing customer service policies and models any library can both adapt and be proud of to micro-approaches that emphasize offering excellent user-focused techlogy planning, picture book arrangement with patrons in mind, Web 2.0 tools to connect users with the library, establishing good service delivery chains, and making your library fantastic for homeschoolers.Product Identifiers
PublisherScarecrow Press
ISBN-100810887487
ISBN-139780810887480
eBay Product ID (ePID)141552044
Product Key Features
Number of Pages118 Pages
Publication NameCustomer Service in Libraries : Best Practices
LanguageEnglish
Publication Year2013
SubjectLibrary & Information Science
TypeTextbook
AuthorMichael Messina
Subject AreaBusiness & Economics, Language Arts & Disciplines
SeriesBest Practices in Library Services Ser.
FormatPaperback
Dimensions
Item Height0.2 in
Item Weight6.1 Oz
Item Length9 in
Item Width6 in
Height228mm
Width150mm
Weight186g
Additional Product Features
Date of Publication13/02/2013
Intended AudienceScholarly & Professional
Place of PublicationLanham, Md
Spine8mm
Series TitleBest Practices in Library Services
GenreLibrary & Information Science
Country of PublicationUnited States
Edited byMichael Messina, Charles Harmon
Author BiographyCharles Harmon is an Executive Editor for the Rowman & Littlefield Publishing Group. His background includes work in special, public, and school libraries. Michael Messina is a reference librarian at the State University of New York's Maritime College. He has also worked as a researcher at The Brooklyn Academy of Music Archives. The former publisher of Applause Theatre & Cinema Books/Limelight Editions, he is a coeditor of Acts of War: Iraq and Afghanistan in Seven Plays (Northwestern University Press).
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