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About this product
Product Identifiers
PublisherMcgraw-Hill Education
ISBN-100071806431
ISBN-139780071806435
eBay Product ID (ePID)148692213
Product Key Features
Book TitleWhat to Say When Things Get Tough: Business Communication Strategies for Winning People over When They're Angry, Worried and Suspicious of Everything You Say
Number of Pages256 Pages
LanguageEnglish
TopicTraining, Human Resources & Personnel Management, Business Communication / General, Customer Relations, General, Interpersonal Relations
Publication Year2013
IllustratorYes
GenrePsychology, Business & Economics
AuthorLeonard S. Greenberger
FormatTrade Paperback
Dimensions
Item Height0.6 in
Item Weight12.3 Oz
Item Length8.9 in
Item Width6.1 in
Additional Product Features
Intended AudienceTrade
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