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About this product
Product Identifiers
PublisherCengage Learning
ISBN-100357442032
ISBN-139780357442036
eBay Product ID (ePID)20038782867
Product Key Features
Number of Pages752 Pages
Publication NameManaging for Quality and Performance Excellence
LanguageEnglish
Publication Year2019
SubjectManufacturing, Production & Operations Management, Statistics
FeaturesRevised
TypeTextbook
Subject AreaTechnology & Engineering, Business & Economics
AuthorJames R. Evans, William M. Lindsay
FormatHardcover
Dimensions
Item Height10 in
Item Weight56 Oz
Item Length1.3 in
Item Width7.9 in
Additional Product Features
Edition Number11
Intended AudienceCollege Audience
Dewey Edition23
IllustratedYes
Dewey Decimal658.4013
Edition DescriptionRevised edition
Table Of ContentPart I: PRINCIPLES OF QUALITY MANAGEMENT.1. Introduction to Quality.2. Foundations of Quality Management.3. Customer Focus.4. Workforce Focus.5. Process Focus.Part II: TOOLS AND TECHNIQUES FOR QUALITY.6. Statistical Methods in Quality Management.7. Design for Quality and Product Excellence.8. Measuring and Controlling Quality.9. Process Improvement and Six Sigma.Part III: BEYOND QUALITY MANAGEMENT: MANAGING FOR PERFORMANCE EXCELLENCE.10. The Baldrige Framework for Performance Excellence.11. Strategy and Performance Excellence.12. Measurement and Knowledge Management for Performance Excellence.13. Leadership for Performance Excellence.14. Building and Sustaining Quality and Performance Excellence.Appendices.
SynopsisMANAGING FOR QUALITY AND PERFORMANCE EXCELLENCE, 11E helps you learn on your terms. This edition presents the latest developments in the field as you examine fundamental principles, criteria and the historic underpinnings of total quality. The authors provide a solid foundation for understanding and applying technical tools and performance excellence from an enterprise perspective. This digital resource gives you the flexibility to highlight key text, add notes and create custom flashcards. When it's time to study, everything that has been flagged or noted can be gathered into an easily accessible guide. The Readspeaker feature reads text aloud, so you can learn on the go, wherever you are.