Skip to main content

CURRENTLY SOLD OUT

From Mindless to Mindful: How to Create Memorable Service Experiences by Draj Fozard (Paperback, 2014)

About this product

About this product

Product Information

How did a former bank executive and a child from a car wash cross paths to discover a shared passion for crafting memorable customer experiences? The book answers this question while weaving together their lessons learned over two vastly different careers. Their stories are real and compelling -- they transcend boundaries between industries, the nature of businesses, and generational gaps. In today's global marketplace, products and pricing are becoming less distinguishable. Organisations are discovering that great customer service is no longer enough -- it takes more. This book will sharpen your focus on what really matters to the people who grow your business. You will gain fresh insights on building a culture where delivering memorable customer experiences is in the heart and mind of every manager and employee.

Product Identifiers

Publisher
Insomniac Press
ISBN-13
9781554831395
eBay Product ID (ePID)
209219410

Product Key Features

Author
Draj Fozard
Publication Name
From Mindless to Mindful: How to Create Memorable Service Experiences
Format
Paperback
Language
English
Subject
Marketing
Publication Year
2014
Type
Textbook
Number of Pages
200 Pages

Dimensions

Item Height
205mm
Item Width
125mm
Item Weight
168g

Additional Product Features

Title_Author
Draj Fozard
Country/Region of Manufacture
Canada

Best Selling in Adult Learning & University

Current slide {CURRENT_SLIDE} of {TOTAL_SLIDES}- Best Selling in Adult Learning & University

A guide to the Project Management Body of Knowledge (PMBOK guide) and the Standard for project management by Project Management Institute (Paperback, 2021)
No ratings or reviews yet.
AU $45.09 New
---- Used
The Weed Forager's Handbook: A Guide to Edible and Medicinal Weeds in Australia by Adam Grubb, Annie Raser-Rowland (2012, Paperback)
4.8 out of 5 stars based on 88 product ratings
AU $19.95 New
AU $13.00 Used
Polyvagal Exercises for Safety and Connection: 50 Client-Centered Practices by Deb Dana (Paperback, 2020)
No ratings or reviews yet.
AU $53.13 New
AU $45.00 Used

Save on Adult Learning & University

Current slide {CURRENT_SLIDE} of {TOTAL_SLIDES}- Save on Adult Learning & University

Ford Falcon EF, EL/Fairlane NF, NL/LTD DF, DL 1994-1998 Haynes Workshop Manual
AU $57.95
Trending at AU $59.33
Netter Atlas of Human Anatomy: Classic Regional Approach
AU $113.94
Trending at AU $122.01
Michael Price Nick Vandome Windows 11 for Seniors in easy steps (Paperback)
AU $32.86
Trending at AU $36.05
Dr. Robert Melillo Disconnected Kids - Revised and Updated (Paperback)
AU $34.03
Trending at AU $41.39
The Demon-Haunted World: Science as a Candle in the Dark by Carl Sagan (English)
AU $31.59
Trending at AU $32.98

You may also like

Current slide {CURRENT_SLIDE} of {TOTAL_SLIDES}- You may also like