Overall a great product, broken pieces upon delivery
I ordered this refurb during the President’s Day sale. I was very excited about the product as I have been using a bag vacuum for a while and it has always been a pain to lug out of the closet for small jobs.
Overall, the product has been great. It picks up cat litter and hair that finds its way to my carpet and wood floors with ease. Emptying the canister into a bag is much simpler than taking out a vacuum bag pouch, and it’s a lot easier to see when it’s time to empty.
That said, I have a problem with the quality of the product I received. The canister has a cable/plug that delivers power to the vacuum attachments which upon arrival, was loose. The device still works, but when I called Dyson support to get the part replaced, they said they didn’t know what part I was talking about and that if I wanted to get it repaired/replaced, I would have to go to a service center, which was about 20 miles away from my home, or buy a new canister for $29.
Needless to say, my opinion of what seems to be a great product is undercut by the poor customer service I received when trying to get my new vacuum fixed.
Verified purchase: YesCondition: Refurbished