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Negotiating the Impossible: How to Break Deadlocks and Resolve Ugly Conflicts (without Money or Muscle) by Malhotra (Hardcover, 2016)
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AU $60.30
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Negotiating the Impossible: How to Break Deadlocks and Resolve Ugly Conflicts (without Money or Muscle). Others are more difficult. Conflict is escalating, people are getting aggressive, and no one is willing to back down.