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Customer Obsessed: A Whole Company Approach to Delivering Exceptional Customer Experiences by Eric Berridge (Hardcover, 2016)

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Product Information

Optimize the customer experience via the cloud to gain a powerful competitive advantage Customer Obsessed looks at customer experience through the lens of the cloud to bring you a cutting-edge handbook for customer experience. Cloud technology has been hailed as a game-changer, but a recent IDC report shows that it accounts for less than three percent of total IT spending; why are so many companies neglecting such an enormous asset? This book provides a high-level overview of how the cloud can give you a competitive advantage. You'll learn how to integrate cloud technology into sound customer experience strategy to achieve unprecedented levels of success. More than just a state-of-the-field assessment, this book offers a set of concrete actions you can take today to leverage cloud computing into technical innovation and better business outcomes at all levels of your organization. You'll examine the many factors that influence the customer experience, and emerge with the insight to fine-tune your approach using the power of the cloud. What kind of advantage is your company leaving on the table? This book guides you through the key drivers of customer success to help you optimize your approach and leverage the future of global technology. Learn the keys to competitive advantage in the digital era Gain insight into each element that affects customer experience Harness the power of the cloud to achieve customer success Follow a prescriptive framework for optimizing customer experience We are in the golden age of IT innovation, but the majority of companies haven't even adopted cloud technology, much less begun to utilize its full business capabilities. Jump into the gap now, and reap the benefits as other struggle to catch up. Customer Obsessed gives you the guidance you need to achieve sustainable success in today's digital world.

Product Identifiers

Publisher
John Wiley & Sons Inc
ISBN-13
9781119326038
eBay Product ID (ePID)
226630644

Product Key Features

Subject Area
Organizational Sociology
Author
Eric Berridge
Publication Name
Customer Obsessed: a Whole Company Approach to Delivering Exceptional Customer Experiences
Format
Hardcover
Language
English
Subject
Management, Marketing
Publication Year
2016
Type
Textbook
Number of Pages
272 Pages

Dimensions

Item Height
231mm
Item Width
161mm
Item Weight
464g

Additional Product Features

Title_Author
Eric Berridge
Country/Region of Manufacture
United States

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item 1 Customer Obsessed by Berridge Eric - Book - Hard Cover - Business and Finance
AU $32.60
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item 2 Customer Obsessed: A Whole Company Approach to Delivering Exceptional Customer E
AU $43.46
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item 3 Customer Obsessed: A Whole Company Approach to Delivering Exceptional Customer
AU $50.80
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item 4 Customer Obsessed: A Whole Company Approach to Delivering Exceptional Customer
AU $50.80
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item 5 Eric Berridge Customer Obsessed (Hardback)
AU $51.33
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item 6 Eric Berridge Customer Obsessed (Hardback) (US IMPORT)
AU $57.84
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item 7 NEW BOOK Customer Obsessed - A Whole Company Approach to Delivering Exceptional
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Picture 1 of 1

Customer Obsessed: A Whole Company Approach to Delivering Exceptional Customer Experiences by Eric Berridge (Hardcover, 2016)

About this product

Product Information

Product Identifiers

Product Key Features

Dimensions

Additional Product Features

All listings for this product

item 1 Customer Obsessed by Berridge Eric - Book - Hard Cover - Business and Finance

item 2 Customer Obsessed: A Whole Company Approach to Delivering Exceptional Customer E

item 3 Customer Obsessed: A Whole Company Approach to Delivering Exceptional Customer

item 4 Customer Obsessed: A Whole Company Approach to Delivering Exceptional Customer

item 5 Eric Berridge Customer Obsessed (Hardback)

item 6 Eric Berridge Customer Obsessed (Hardback) (US IMPORT)

item 7 NEW BOOK Customer Obsessed - A Whole Company Approach to Delivering Exceptional

Best Selling in Adult Learning & University

1871-2021 History Debunked: How Wars and the Scapegoat for Zionism Were Created by Rowald Holt (Paperback, 2020)

Doug Stone's Gold Atlas of Victoria by Douglas M. Stone (Spiral Bound, 2011)

Australian Master Bookkeepers Guide - 8th Edition by Stephen J Marsden (Paperback, 2020)

Sapiens: A Brief History of Humankind by Yuval Noah Harari (Paperback, 2015)

The Weed Forager's Handbook: A Guide to Edible and Medicinal Weeds in Australia by Adam Grubb, Annie Raser-Rowland (2012, Paperback)

The Ethnic Cleansing of Palestine by Ilan Pappe (Paperback, 2007)

Dirt to Soil: One Family's Journey into Regenerative Agriculture by Gabe Brown (Paperback, 2018)

Save on Adult Learning & University

Ford Falcon EF EL / Fairlane NF NL 1994 - 1998 Workshop Manual

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