You can find your local Delivery Office or Enquiry Office plus opening hours from Royal Mail official website. You can also get details of your local Delivery or Enquiry Office by phoning the dedicated Delivery Office information line. This automated service will give you the address and opening hours of your nearest Delivery Office or Enquiry Office. Sadly instances of fraud are on the increase. The cost of fraud has to be passed on to all buyers in the form of higher costs. Because of this all reports of lost items are reported to Royal Mail who may contact you to confirm the circumstances of the loss. For your security and to minimise theft, where the item is valuable or you have a history of non-receipt we may also ask you to report the loss via eBay before we can action any replacemen.