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Cost of Bad Behavior : How Incivility Is Damaging Your Business and What to Do about It by Christine M. Pearson, Christine Lynne Porath, Christine Porath and Christine Pearson (2009, Hardcover)
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The Cost of Bad Behavior: How Incivility Is Damaging Your Business and What to Do about It by Pearson, Christine; Porath, Christine Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less
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About this product
Product Identifiers
PublisherPenguin Publishing Group
ISBN-101591842611
ISBN-139781591842613
eBay Product ID (ePID)71726490
Product Key Features
Number of Pages224 Pages
Publication NameCost of Bad Behavior : How Incivility Is Damaging Your Business and What to Do about It
LanguageEnglish
Publication Year2009
SubjectEtiquette, Customer Relations, Office Management, Workplace Culture
TypeNot Available
Subject AreaReference, Business & Economics
AuthorChristine M. Pearson, Christine Lynne Porath, Christine Porath, Christine Pearson
FormatHardcover
Dimensions
Item Height0.4 in
Item Weight15.3 Oz
Item Length3.7 in
Item Width6.3 in
Additional Product Features
LCCN2008-054662
TitleLeadingThe
Reviews"Pearson and Porath have hit upon a major issue facing businesses today. Learn the cost of bad behavior and what to do about it in this fascinating, not-to-be-missed book!" -Marshall Goldsmith, bestselling author, What Got You There Won''t Get You There and Succession "Thoroughly researched, clearly written, and with a set of action steps that can save lives and create workplaces that are creative and productive, humane institutions that reclaim the respect we all want and deserve." -Warren Bennis, from the foreword "Two towering figures, Christine Pearson and Christine Porath, have now condensed their valuable finds in an agile and eminently readable book. I urge leaders of all stripes to spend a week reading it, reflecting on it, and then planning vital organizational culture changes accordingly." -P. M. Forni, professor, Johns Hopkins University, and author of The Civility Solution "Want a plan of action to cut costs at your firm? You will find one in this book, which can save your business some serious dollars." -G. Richard Shell, Thomas Gerrity Professor, Wharton School of Business, and coauthor of The Art of Woo "A vitally important, profound, original, and timely book. Blessedly brief, poignant, and clearly written, this book offers concrete advice that can bolster not only the bottom line but also the lifeblood of any business." -Edward Hallowell, MD, author of Driven to Distraction and CrazyBusy "Very readable and full of good ideas. This book does a terrific job of translating research into practice." -Edward Lawler, author of Talent "A highly readable and deeply insightful book." -Warren Christopher, former U.S. Secretary of State "The authors usefully document not only the costs of incivility, but also the potential benefits of creating cultures in which good behavior is the norm. This is the work of the brightest emerging stars in the business school firmament." -James O''Toole, author of The Executive''s Compass and coauthor of Trransparency, "Pearson and Porath have hit upon a major issue facing businesses today. Learn the cost of bad behavior and what to do about it in this fascinating, not-to-be-missed book!" -Marshall Goldsmith, bestselling author, What Got You There Won't Get You Thereand Succession "Thoroughly researched, clearly written, and with a set of action steps that can save lives and create workplaces that are creative and productive, humane institutions that reclaim the respect we all want and deserve." -Warren Bennis, from the foreword "Two towering figures, Christine Pearson and Christine Porath, have now condensed their valuable finds in an agile and eminently readable book. I urge leaders of all stripes to spend a week reading it, reflecting on it, and then planning vital organizational culture changes accordingly." -P. M. Forni, professor, Johns Hopkins University, and author of The Civility Solution "Want a plan of action to cut costs at your firm? You will find one in this book, which can save your business some serious dollars." -G. Richard Shell, Thomas Gerrity Professor, Wharton School of Business, and coauthor of The Art of Woo "A vitally important, profound, original, and timely book. Blessedly brief, poignant, and clearly written, this book offers concrete advice that can bolster not only the bottom line but also the lifeblood of any business." -Edward Hallowell, MD, author of Driven to Distractionand CrazyBusy "Very readable and full of good ideas. This book does a terrific job of translating research into practice." -Edward Lawler, author of Talent "A highly readable and deeply insightful book." -Warren Christopher, former U.S. Secretary of State "The authors usefully document not only the costs of incivility, but also the potential benefits of creating cultures in which good behavior is the norm. This is the work of the brightest emerging stars in the business school firmament." -James O'Toole, author of The Executive's Compassand coauthor of Trransparency, "Pearson and Porath have hit upon a major issue facing businesses today. Learn the cost of bad behavior and what to do about it in this fascinating, not-to-be-missed book!" -Marshall Goldsmith, bestselling author, What Got You There Won't Get You There and Succession "Thoroughly researched, clearly written, and with a set of action steps that can save lives and create workplaces that are creative and productive, humane institutions that reclaim the respect we all want and deserve." -Warren Bennis, from the foreword "Two towering figures, Christine Pearson and Christine Porath, have now condensed their valuable finds in an agile and eminently readable book. I urge leaders of all stripes to spend a week reading it, reflecting on it, and then planning vital organizational culture changes accordingly." -P. M. Forni, professor, Johns Hopkins University, and author of The Civility Solution "Want a plan of action to cut costs at your firm? You will find one in this book, which can save your business some serious dollars." -G. Richard Shell, Thomas Gerrity Professor, Wharton School of Business, and coauthor of The Art of Woo "A vitally important, profound, original, and timely book. Blessedly brief, poignant, and clearly written, this book offers concrete advice that can bolster not only the bottom line but also the lifeblood of any business." -Edward Hallowell, MD, author of Driven to Distraction and CrazyBusy "Very readable and full of good ideas. This book does a terrific job of translating research into practice." -Edward Lawler, author of Talent "A highly readable and deeply insightful book." -Warren Christopher, former U.S. Secretary of State "The authors usefully document not only the costs of incivility, but also the potential benefits of creating cultures in which good behavior is the norm. This is the work of the brightest emerging stars in the business school firmament." -James O'Toole, author of The Executive's Compass and coauthor of Trransparency, Pearson and Porath have hit upon a major issue facing businesses today. Learn the cost of bad behavior and what to do about it in this fascinating, not-to-be-missed book!” —Marshall Goldsmith, bestselling author, What Got You There Won’t Get You Thereand Succession Thoroughly researched, clearly written, and with a set of action steps that can save lives and create workplaces that are creative and productive, humane institutions that reclaim the respect we all want and deserve.” —Warren Bennis, from the foreword Two towering figures, Christine Pearson and Christine Porath, have now condensed their valuable finds in an agile and eminently readable book. I urge leaders of all stripes to spend a week reading it, reflecting on it, and then planning vital organizational culture changes accordingly.” —P. M. Forni, professor, Johns Hopkins University, and author of The Civility Solution Want a plan of action to cut costs at your firm? You will find one in this book, which can save your business some serious dollars.” —G. Richard Shell, Thomas Gerrity Professor, Wharton School of Business, and coauthor of The Art of Woo A vitally important, profound, original, and timely book. Blessedly brief, poignant, and clearly written, this book offers concrete advice that can bolster not only the bottom line but also the lifeblood of any business.” —Edward Hallowell, MD, author of Driven to Distractionand CrazyBusy Very readable and full of good ideas. This book does a terrific job of translating research into practice.” —Edward Lawler, author of Talent A highly readable and deeply insightful book.” —Warren Christopher, former U.S. Secretary of State The authors usefully document not only the costs of incivility, but also the potential benefits of creating cultures in which good behavior is the norm. This is the work of the brightest emerging stars in the business school firmament.” —James O’Toole, author of The Executive’s Compassand coauthor of Trransparency
Dewey Edition22
Grade FromTwelfth Grade
IllustratedYes
Grade ToUP
Dewey Decimal658.3/145
Intended AudienceTrade
SynopsisWhether it's a standoffish co-worker or an arrogant boss, incivility at the office doesn't just affect the moods of a few employees - it hurts an entire company. 12 percent of all employees say they've left jobs because they were treated badly, and Fortune 1000 executives spend roughly seven weeks a year resolving employee conflicts. This book examines the devastating toll that bad behaviour can have on otherwise well-functioning companies. They urge managers to stop making excuses, set a zero-tolerance policy and lead by example., Urging managers to stop making excuses, set a zero-tolerance policy and lead by example over issues of poor behaviour in the workplace., Whether it's a standoffish coworker or an arrogant boss, incivility at the office doesn't just affect the moods of a few employees, it hurts an entire company. Pearson and Porath examine the devastating toll that bad behavior can have on otherwise well-functioning companies.
LC Classification NumberBJ1533.C9P43 2009
