Picture 1 of 1
Stock photo
Picture 1 of 1
Stock photo
The Service Profit Chain by Leonard A. Schlesinger, W. Earl Sasser, James L. Heskett (Hardcover, 1997)
Price:
AU $69.76
Free postage
Returns:
30-day returns. Buyer pays for return postage.
Condition:
Need for Interconnectedness. Here, finally, is the foundation for a powerful strategic service vision, a model on which any manager can build more focused operations and marketing capabilities. Substituting Self-Selection for Selection.