Service Encounters: Class, Gender, and the Market for Social Distinction in Urban China by Amy Hanser (Paperback, 2008)

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Author: By Hanser, Amy. This lively study explores how social and economic changes to Chinese society create new cultural values and forms of inequality. Amy Hanser examines changes to a particular set of jobs--service work, in this case salesclerk work--and the nature of the social interactions involved.