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Perfect Phrases for Dealing with Difficult People: Hundreds of Ready-to-Use Phrases for Handling Conflict, Confrontations and Challenging Personalities by Susan Benjamin (Paperback, 2007)
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AU $34.01
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Whether it's hiring employees or creating teams, the Perfect Phrases series has the tools for precise, effective communication in any situation. Title: Perfect Phrases for Dealing with Difficult People: Hundreds of Ready-to-Use Phrases for Handling Conflict, Confrontations and Challenging Personalities.