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Organizational Behavior for the Hospitality Industry by Judi Brownell, Florence Berger (Paperback, 2008)

About this product

About this product

Product Information

Organizational Behavior for the Hospitality Industry is the most recent organizational behavior text that focuses on the hospitality industry, delving into the concepts that are relevant to students who plan to enter the hospitality industry. Hospitality organizations today must achieve excellence in human relations, and that success starts with quality organizational behavior. The book is organized into three sections: organizational behavioral essentials, the individual and the organization, and key management tasks. Additionally, each key topic includes detailed exercises, providing students with the hands-on experience they'll need in order to succeed in the industry. Covers key trends in the hospitality industry, including the quality of customer service, the use of technology, diversity, and team-based approaches to organizational behavior. Hospitality industry expert cases - leaders in the hospitality industry discuss their personal experiences, providing students with valuable industry insight and expertise. End-of-chapter exercises that help students actively experience various aspects of the hospitality industry. PowerPoint slides for each chapter, giving instructors a lively and colorful tool to enhance their lectures

Product Identifiers

Publisher
Pearson Education (US)
ISBN-13
9780132447379
eBay Product ID (ePID)
95969539

Product Key Features

Book Title
Organizational Behavior for the Hospitality Industry
Author
Judi Brownell, Florence Berger
Format
Paperback
Language
English
Topic
Business
Publication Year
2008
Type
Textbook
Number of Pages
448 Pages

Dimensions

Item Height
237mm
Item Width
184mm
Item Weight
790g

Additional Product Features

Title_Author
Judi Brownell, Florence Berger
Country/Region of Manufacture
United States

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