Service Management : Strategy and Leadership in Service Business by Richard Normann (2001, Trade Paperback)
thenilestore (1246085)
99.1% positive feedback
Price:
AU $82.94
+ $4.99 postage
Est. delivery Mon, 18 Aug - Fri, 22 AugEstimated delivery Mon, 18 Aug - Fri, 22 Aug
Returns:
30-day returns. Buyer pays for return postage. If you use an eBay postage label, it will be deducted from your refund amount.
Condition:
Brand newBrand new
The New Economic Equation 24. In particular, this edition looks at the role of technology in services as well as - more generally -the role of services in society. Of great value to managers and academics involved in the service industry this practical book, which has been translated into eight languages, will stimulate people to analyse and act on their situations.