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Service Management : Strategy and Leadership in Service Business by Richard Normann (2001, Trade Paperback)
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The New Economic Equation 24. In particular, this edition looks at the role of technology in services as well as - more generally -the role of services in society. Of great value to managers and academics involved in the service industry this practical book, which has been translated into eight languages, will stimulate people to analyse and act on their situations.
- Buy It NowService Management: Strategy and Leadership in Service Business by Richard Norma
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About this product
Product Identifiers
PublisherWiley & Sons, Incorporated, John
ISBN-100471494399
ISBN-139780471494393
eBay Product ID (ePID)96063013
Product Key Features
Number of Pages256 Pages
LanguageEnglish
Publication NameService Management : Strategy and Leadership in Service Business
Publication Year2001
SubjectIndustries / Service, Management
FeaturesRevised
TypeTextbook
AuthorRichard Normann
Subject AreaBusiness & Economics
FormatTrade Paperback
Dimensions
Item Height0.7 in
Item Weight15 Oz
Item Length9.1 in
Item Width6 in
Additional Product Features
Edition Number3
Intended AudienceScholarly & Professional
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