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The ETTO Principle: Efficiency-Thoroughness Trade-off: Why Things That Go Right Sometimes Go Wrong by Professor Erik Hollnagel (Paperback, 2009)
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Author:Hollnagel, Erik. World of Books Australia was founded in 2005. Each month we recycle over 2.3 million books, saving over 12,500 tonnes of books a year from going straight into landfill sites.