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Building Total Quality: A guide for management by T. Conti (Hardcover, 1993)

About this product

About this product

Product Information

Building Total Quality provides managers with a lucid guide to building, and continuously improving, their company's quality system. In content, the book is based on a total quality management (TQM) model which is capable of describing the company-market component in relation to the total quality mission. Starting from the model, the book addresses the fundamental issues of building and continuously improving the company quality system and the management of company processes for maximum effectiveness, efficiency and flexibility. A secondary purpose of the book is to provide a tool for company self-assessment in relation to quality. Company self-assessment is an issue that goes to the heart of the continuous improvement process. The interest in self-assessment, dramatically stirred up in the US by the Malcolm Baldrige National Quality Award and now in Europe by the European Quality Award demands a better understanding of the assessment criteria and the different approaches to self-assessment. The book represents a systematic treatment of the self-assessment issue and should be a useful reading for total quality assessors.

Product Identifiers

Publisher
Chapman and Hall
ISBN-13
9780412497803
eBay Product ID (ePID)
96616227

Product Key Features

Author
T. Conti
Publication Name
Building Total Quality: a Guide for Management
Format
Hardcover
Language
English
Subject
Management
Publication Year
1993
Type
Textbook
Number of Pages
303 Pages

Dimensions

Item Height
235mm
Item Width
155mm
Item Weight
1380g

Additional Product Features

Title_Author
T. Conti
Country/Region of Manufacture
United Kingdom

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