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Call Center People Management Handbook and Study Guide by Brad Cleveland, Debbie Harne (Paperback / softback, 2003)

About this product

About this product

Product Information

This handbook/study guide is part one of ICMI's comprehensive, four-part series on call center management, which includes people management, operations management, customer relationship management, and leadership and business management. Topics in People Management include: *Organizational structure *Staffing *Hiring and retention *Turver *Training *Performance objectives *Monitoring and coaching *Motivation and culture *Career development *Legal and regulatory issues

Product Identifiers

Publisher
Icmi Press (International Customer Management Institute)
ISBN-10
0970950748
ISBN-13
9780970950741
eBay Product ID (ePID)
184494919

Product Key Features

Author
Debbie Harne, Brad Cleveland
Format
Paperback / Softback, Trade Paperback (US) ,Unsewn / Adhesive Bound
Language
English
Subject
Management & Business: General
Type
Textbook

Additional Product Features

Series Title
Icmi's Handbook/Study Guide
Content Note
Illustrations
Date of Publication
01/02/2003
Edition Statement
2nd Illustrated Edition
Country of Publication
United States

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