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Customer Service Over the Phone: Techniques and Technology for Handling Customers Over the Phone by Stephen Coscia (Paperback, 1999)

About this product

Product Information

Good customer service can perserve and expand any client base. This work gathers together customer service techniques and strategies from the author's years of managing a busy call-centre. It incudes how to deal with customers by accentuating the positive and by not allowing the customer to feel attacked. It shows how to determine what the customer's problem is by asking the right questions, and then solving the problem in a timely and efficient manner. Techniques from written customer service are also addressed in a section that includes how to handle complaint letters. The author recognizes that the stresses involved in dealing with many customers over the telephone all day.

Product Identifiers

Publisher
Taylor & Francis Ltd
ISBN-13
9781578200467
eBay Product ID (ePID)
95805790

Product Key Features

Author
Stephen Coscia
Publication Name
Customer Service over the Phone: Techniques and Technology for Handling Customers over the Phone
Format
Paperback
Language
English
Subject
Engineering & Technology, Computer Science, Marketing
Publication Year
1999
Type
Textbook
Number of Pages
143 Pages

Dimensions

Item Height
229mm
Item Width
152mm
Item Weight
204g

Additional Product Features

Title_Author
Stephen Coscia
Country/Region of Manufacture
United Kingdom

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Customer Service Over the Phone: Techniques and Technology for Handling Customers Over the Phone by Stephen Coscia (Paperback, 1999)

About this product

Product Information

Product Identifiers

Product Key Features

Dimensions

Additional Product Features

Best Selling in Adult Learning & University

The Weed Forager's Handbook: A Guide to Edible and Medicinal Weeds in Australia by Adam Grubb, Annie Raser-Rowland (2012, Paperback)

Australian Native Bee Book: Keeping Stingless Bee Hives for Pets, Pollination and Sugarbag Honey by Tim Heard (Paperback, 2015)

The Falsification of History: Our Distorted Reality by John Hamer (Paperback, 2013)

In-Basket Case Studies by Guy Adamson (Paperback, 1986)

Permaculture: A Designer's Manual by Bill Mollison (Hardcover, 1988)

Botanical Field Guide by Stefan Mager (Fold-out book or chart, 2021)

A guide to the Project Management Body of Knowledge (PMBOK guide) and the Standard for project management by Project Management Institute (Paperback, 2021)

Save on Adult Learning & University

Netter Atlas of Human Anatomy: Classic Regional Approach

The Red Book: Liber Novus by Carl Gustav Jung (English) Hardcover Book

Sally Fallon Morell Thomas S. Cowan The Contagion Myth (Hardback) (US IMPORT)

Steven Holzner Physics Essentials For Dummies (Paperback)

Havard's Nursing Guide to Drugs

T. Jared Bunch Matthew LaPlante John D. Day The AFib Cure (Paperback)

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