Customer Service in Libraries: Best Practices by Scarecrow Press (Paperback, 2013)

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Author: Harmon, Charles (EDT)/. We are here to help. Format: Paperback. ISBN 13: 9780810887480. By purchasing the book from Charlies Chapters Ltd you agree that you are happy to receive a revised edition book.

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Description

Description
In this book, nine librarians from across the country describe their libraries' best practices in this key area. Their contributions range from all-encompassing customer service policies and models any library can both adapt and be proud of to micro-approaches that emphasize offering excellent user-focused techlogy planning, picture book arrangement with patrons in mind, Web 2.0 tools to connect users with the library, establishing good service delivery chains, and making your library fantastic for homeschoolers.
Author Biography
Charles Harmon is an Executive Editor for the Rowman & Littlefield Publishing Group. His background includes work in special, public, and school libraries. Michael Messina is a reference librarian at the State University of New York's Maritime College. He has also worked as a researcher at The Brooklyn Academy of Music Archives. The former publisher of Applause Theatre & Cinema Books/Limelight Editions, he is a coeditor of Acts of War: Iraq and Afghanistan in Seven Plays (Northwestern University Press).

Key Features

Publisher
Scarecrow Press
Date of Publication
13/02/2013
Language
English
Format
Paperback
ISBN-10
0810887487
ISBN-13
9780810887480
Subject
Library & Information Science
Series Title
Best Practices in Library Services
eBay Product ID (ePID)
141552044

Publication Data

Place of Publication
Lanham, MD
Country of Publication
United States
Imprint
Scarecrow Press
Content Note
Illustrations

Dimensions

Weight
186 g
Width
150 mm
Height
228 mm
Spine
8 mm

Credits

Edited by
Charles Harmon, Michael Messina

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Customer Service in Libraries: Best Practices by Scarecrow Press (Paperback, 2013)

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AU $95.95

About this product

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Key Features

Publication Data

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Credits

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item 1 Customer Service in Libraries - Paperback NEW Harmon, Charles 2013-02-13 -Customer Service in Libraries - Paperback NEW Harmon, Charles 2013-02-13

item 2 Customer Service in Libraries: Best Practices Harmon, Charles (Editor)/ Messina, -Customer Service in Libraries: Best Practices Harmon, Charles (Editor)/ Messina,

item 3 Customer Service in Libraries: Best Practices by Charles Harmon (English) Paperb -Customer Service in Libraries: Best Practices by Charles Harmon (English) Paperb

item 4 NEW Customer Service in Libraries By Charles Harmon Paperback Free Shipping -NEW Customer Service in Libraries By Charles Harmon Paperback Free Shipping

item 5 Customer Service in Libraries: Best Practices (Best Practices in Library Service -Customer Service in Libraries: Best Practices (Best Practices in Library Service

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