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Customer Service in Libraries: Best Practices by Scarecrow Press (Paperback, 2013)
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About this product
Description
- DescriptionIn this book, nine librarians from across the country describe their libraries' best practices in this key area. Their contributions range from all-encompassing customer service policies and models any library can both adapt and be proud of to micro-approaches that emphasize offering excellent user-focused techlogy planning, picture book arrangement with patrons in mind, Web 2.0 tools to connect users with the library, establishing good service delivery chains, and making your library fantastic for homeschoolers.
- Author BiographyCharles Harmon is an Executive Editor for the Rowman & Littlefield Publishing Group. His background includes work in special, public, and school libraries. Michael Messina is a reference librarian at the State University of New York's Maritime College. He has also worked as a researcher at The Brooklyn Academy of Music Archives. The former publisher of Applause Theatre & Cinema Books/Limelight Editions, he is a coeditor of Acts of War: Iraq and Afghanistan in Seven Plays (Northwestern University Press).
Key Features
- PublisherScarecrow Press
- Date of Publication13/02/2013
- LanguageEnglish
- FormatPaperback
- ISBN-100810887487
- ISBN-139780810887480
- SubjectLibrary & Information Science
- Series TitleBest Practices in Library Services
Publication Data
- Place of PublicationLanham, MD
- Country of PublicationUnited States
- ImprintScarecrow Press
- Content NoteIllustrations
Dimensions
- Weight186 g
- Width150 mm
- Height228 mm
- Spine8 mm
Credits
- Edited byCharles Harmon,Michael Messina
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