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Customer Service in Libraries: Best Practices by Scarecrow Press (Paperback, 2013)
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Release Date: 13/02/2013. Format: Paperback. Release Year: 2013. Item Weight: 186g. ISBN: 9780810887480. Publisher: Scarecrow Press. Genre: Language & Reference.
- Buy It NowMichael Messina Customer Service in Libraries (Paperback)
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About this product
Product Information
In this book, nine librarians from across the country describe their libraries' best practices in this key area. Their contributions range from all-encompassing customer service policies and models any library can both adapt and be proud of to micro-approaches that emphasize offering excellent user-focused techlogy planning, picture book arrangement with patrons in mind, Web 2.0 tools to connect users with the library, establishing good service delivery chains, and making your library fantastic for homeschoolers.Product Identifiers
PublisherScarecrow Press
ISBN-100810887487
ISBN-139780810887480
eBay Product ID (ePID)141552044
Product Key Features
FormatPaperback
LanguageEnglish
SubjectLibrary & Information Science
Dimensions
Height228mm
Width150mm
Weight186g
Additional Product Features
Date of Publication13/02/2013
Place of PublicationLanham, Md
Spine8mm
Series TitleBest Practices in Library Services
Edited byMichael Messina, Charles Harmon
Country of PublicationUnited States
GenreLibrary & Information Science
Author BiographyCharles Harmon is an Executive Editor for the Rowman & Littlefield Publishing Group. His background includes work in special, public, and school libraries. Michael Messina is a reference librarian at the State University of New York's Maritime College. He has also worked as a researcher at The Brooklyn Academy of Music Archives. The former publisher of Applause Theatre & Cinema Books/Limelight Editions, he is a coeditor of Acts of War: Iraq and Afghanistan in Seven Plays (Northwestern University Press).
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