The Elusive Fan: Reinventing Sports in a Crowded Marketplace by Ben Ryan Shields, Irving Rein, Philip Kotler (Hardcover, 2006)

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The Elusive Fan: Reinventing Sports in a Crowded Marketplace. Author: By Rein, Irving. Along the way they illustrate their points with fascinating case studies, including. The bad news is: It's never been harder to attract, engage, and retain the sports fan.