The Fitbit Surge failed to initialize on its installation due to bluetooth failure. This is the 2nd Fitbit device that I have encountered this problem. My first Fitbit, the Charge had to be replaced twice, not due to technical problems but for physical issues with the rubber outer strap peeling away. I ended up getting a refund at the purchaser after troubleshooting this for 2 days. Only way to even get a partial connection was with the USB cable, unfortunately the device will not initialize this way. I could not recommend any Fitbit device as my experience has been horrific.
Verified purchase: Yes | Condition: New
It seemed great present for my husband until my he tried to sleep with it. He had a red light on his face all night.We couldn't sleep. I tried to solved the problem for him, updating and tried everything that the fit bit community advise me, but the red light still on. I don't know what more tp do. I would be grateful if you could advise me or exchange the product.
Verified purchase: Yes | Condition: New
very good but bit bulky
Verified purchase: Yes | Condition: Pre-owned
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