Picture 1 of 1

Stock photo

Hotel Butlers, The Great Service Differentiators by Ferry, Steven -Paperback - Picture 1 of 1

Hotel Butlers, the Great Service Differentiators by Steven Ferry (Paperback / softback, 2009)

5.01 product rating

Book Hub Australia (170052)
99.6% positive Feedback

Price:

AU $99.96

+ AU $9.98 postage

Estimated delivery Wed, 29 May - Wed, 5 Jun

Returns:

30-day returns. Buyer pays for return postage.

Condition:

Brand new

Butlers have always represented the pinnacle in service quality. Author: By Ferry, Steven. Format: Paperback,414 Pages. We will be happy to hear from you and will help you sort out any issues.

About this product

Product Information

ASK NOT WHAT THE BUTLER DID, BUT WHAT HE CAN DO FOR YOU We all kw the cliche from the movies and board games about the butler doing it, but what was it the butler did? In the hotel environment, the butler can be a failed experiment or a service facility that commands high-rack rates and keeps occupancy rates at 100%. Where the butler fails in hotels, it is because he is cast in (frankly) degrading-to-the-profession roles such as bath butler,fireplace butler, techlogy butler,baby butler (who provides rocking chairs and watches children), dog butler,ski butler, and beach butler. The idea being that anything offering superior service in some small area is called a butler in an effort to siphon some of the prestige of the profession. At least when the term valet was extended to dumb valet, that furniture item upon which one lays out clothing for the following day, there was pretense that this was the real item. Fortunately for the profession, the public were t fooled or taken in by these dumb butlers and the practice has faded relatively rapidly-before it could sour the public mind on the concept of butlers in hotels. Fortunately also for the butlers working in top hotels around the world, who do justice to the profession, and the hotel managements who have recognized the value butlers bring to the bottom line and the repute of their establishments. In an industry that is completely premised on the idea of service, and in which service is a key differentiator, it's a -brainer to institute butler service. Butlers have always represented the pinnacle in service quality. This book will go a long way toward bringing about and keeping on track a butler program. When used in conjunction with standard on-site training, it will cement in place a very successful butler service that will - Allow rack rates to be raised - Create a loyal following of repeat visitors - Enhance word of mouth - Increase new business - Raise service standards throughout the facility. All of which make the investment very sound. If you would like to become a butler in a hospitality setting, or think your hotel, spa, resort or private villa could benefit from an honest-to-goodness butler program, read this book.

Product Identifiers

Publisher
Booksurge Publishing
ISBN-10
1439226482
ISBN-13
9781439226483
eBay Product ID (ePID)
189382539

Additional Product Features

Content Note
Black & White Illustrations
Author Biography
Steven Ferry, born and raised in England, has published more than twenty books since he began his writing career. Prior to that he worked as a butler, and before that, as a teacher. He now lives in Florida and New Mexico with his wife, where he continues to write, teach and consult.
Format
Paperback / Softback
Language
English
Author(s)
Steven Ferry
Date of Publication
12/03/2009
Format Details
Trade Paperback (US)
Subject
Industrial Studies: General
Imprint
Booksurge Publishing
Country of Publication
United States

5.0

5.0 out of 5 stars based on 1 product rating

1 product rating

1 users rated this 5 out of 5 stars
0 users rated this 4 out of 5 stars
0 users rated this 3 out of 5 stars
0 users rated this 2 out of 5 stars
0 users rated this 1 out of 5 stars

Would recommend

Good value

Compelling content

Most relevant reviews

5 out of 5 stars
by ahmedshujaukami...12 Sep, 2018
nice
excellent product
Verified purchase: Yes | Condition: New

Best Selling in Books, CDs, DVDs

See all

Current slide {CURRENT_SLIDE} of {TOTAL_SLIDES}- Best Selling in Books, CDs, DVDs

The Book of Enoch by Enoch (Hardback, 2017)
5.0 out of 5 stars based on 4 product ratings
AU $39.49 New
---- Used
Raising Grateful Kids in an Entitled World by Kristen Welch (Paperback, 2016)
No ratings or reviews yet.
AU $41.14 New
---- Used
Sister Outsider: Essays and Speeches by Professor Audre Lorde (Paperback / softback, 2013)
No ratings or reviews yet.
AU $26.68 New
---- Used
A Book of Prayers for Young Women by Stormie Omartian, Paige Omartian (Hardback, 2013)
No ratings or reviews yet.
AU $25.67 New
---- Used

Save on Books, CDs, DVDs

Current slide {CURRENT_SLIDE} of {TOTAL_SLIDES}- Save on Books, CDs, DVDs

The Book of Enoch (Hardback) (US IMPORT)
AU $39.49
Trending at AU $43.66
Deliverance Prayers: For Use by the Laity by Ripperger, Chad A. -Paperback
AU $35.99
Trending at AU $37.40

Shop by category

Picture 1 of 1

Hotel Butlers, the Great Service Differentiators by Steven Ferry (Paperback / softback, 2009)

About this product

Product Information

Product Identifiers

Additional Product Features

Ratings and reviews

Most relevant reviews

nice

Best Selling in Books, CDs, DVDs

The Book of Enoch by Enoch (Hardback, 2017)

Raising Grateful Kids in an Entitled World by Kristen Welch (Paperback, 2016)

Sister Outsider: Essays and Speeches by Professor Audre Lorde (Paperback / softback, 2013)

A Book of Prayers for Young Women by Stormie Omartian, Paige Omartian (Hardback, 2013)

Save on Books, CDs, DVDs

The Book of Enoch (Hardback) (US IMPORT)

Deliverance Prayers: For Use by the Laity by Ripperger, Chad A. -Paperback