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I Hear What You Say, But What Are You Telling Me?: The Strategic Use of Nonverbal Communication in Mediation by Barbara G. Madonik (Hardcover, 2001)

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In this important resource, Madonik outlines her tested seven step process that reveals how to Engage each party to create powerful rapport and guide all parties to communicate with each other. Employ a variety of techniques to bring closure to the parties and the process.