Master the technical, communication, and critical thinking skills you need to provide compassionate, competent care in any health care setting with Lippincott's Textbook for Nursing Assistants, 4e. This comprehensive, student-friendly book is written in a conversational, easy-to read style, features a unique and fully integrated art program to help you understand key topics, and provides clear, concise coverage of nursing procedures that conform to the latest state-specific guidelines and 2012 NNAAP skill revisions. *Guidelines ( What You Do/Why You Do It ) boxes provide the whys and the how-tos for carrying out key nursing assistant actions.*Tell the Nurse! Notes summarize observations that you need to report to the nurse.*Stop and Think! Scenarios encourage you to solve the types of complex, real world nursing situations you'll encounter on the job.*Helping Hands and a Caring Heart: Focus on Humanistic Health Care boxes encourage you to empathize with those in your care and meet patients' and residents' emotional and spiritual needs, as well as their physical needs.* Empowering online learning tools that help you master key content, include Watch and Learn/Listen and Learn Audio and Video Clips and an interactive audio glossary that prounces vocabulary words, defines them, and uses them in a sentence.*Procedure boxes that emphasize the concepts of privacy, safety, infection control, and comfort begin with a Why You Do It statement, followed by concise step-by-step instructions (including Getting Ready and Finishing Up steps) to prepare you for role as a nursing assistant.*Chapter-ending summary sections help you review the key concepts.*What Did You Learn? multiple-choice and matching exercises similar to the questions on state certification exams allow you to evaluate your understanding. Answers are provided at the end of the book.*Nursing Assistants Make A Difference! sections include first-person accounts from patients, residents, clients, or family members that focus on how a nursing assistant has had a positive impact on their lives or the lives of their loved ones, demonstrating how vital nursing assistants are to the health care team.