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Perfect Phrases for Dealing with Difficult People: Hundreds of Ready-to-Use Phrases for Handling Conflict, Confrontations and Challenging Personalities by Susan Benjamin (Paperback, 2007)

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Whether it's hiring employees or creating teams, the Perfect Phrases series has the tools for precise, effective communication in any situation. Perfect Phrases for Dealing with Difficult People. by Susan Benjamin ISBN: 9780071493048.