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Quality Service: What Every Hospitality Manager Needs to Know by William B. Martin (Paperback, 2002)

About this product

About this product

Product Information

Quality Service, What Every Hospitality Manager Needs to Know is a genuine hospitality manager's guide to successful customer service. In an easy-to-read style, it tells you everything you need to know about transforming everyday humdrum hospitality into a level of customer service that others will rave about. This book addresses the needs of the entire spectrum of hospitality including foodservice and lodging operations, clubs, theme parks and the entire travel and tourism industry. It provides a simple step-by-step approach to creating and maintaining a hospitality organization where quality service thrives. Its thirty-two application exercises and numerous examples in every chapter make its contents easily adaptable to the specific needs of any hospitality organization. It clearly explains what quality service is and how to provide it, including: How to create a supportive quality service culture and leadership climate How to weave quality service into your everyday operation How to measure and reward quality service successes How to maintain continuous quality throughout your organization

Product Identifiers

Publisher
Pearson Education (US)
ISBN-13
9780130930187
eBay Product ID (ePID)
96584728

Product Key Features

Author
William B. Martin
Publication Name
Quality Service: What Every Hospitality Manager Needs to Know
Format
Paperback
Language
English
Subject
Management, Marketing
Publication Year
2002
Type
Textbook
Number of Pages
224 Pages

Dimensions

Item Height
235mm
Item Width
179mm
Item Weight
330g

Additional Product Features

Title_Author
William B. Martin
Country/Region of Manufacture
United States

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