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Resolving Conflicts at Work: A Guide to Negotiation and Joint Problem-solving in the Workplace by Steve Hodder (Paperback, 2011)
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Author: Steve Hodder. It gives a step-by-step guide to a negotiation using traditional collective bargaining. Subtitle: A Guide to Negotiation and Joint Problem-solving in the Workplace. Title: Resolving Conflicts at Work.
- Buy It NowSteve Hodder Resolving Conflicts at Work (Paperback)
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About this product
Product Information
A practical 'how to' book for managers and employee representatives. The book identifies a range of skills and techniques and uses 16 short case studies to illustrate the points made based on the author's 30 year experience of employment relations. It gives a step-by-step guide to a negotiation using traditional collective bargaining. Areas covered include preparation for the negotiation, questioning techniques, dealing with aggression, how to identify and respond to 'dirty tricks' used by negotiators, how to negotiate when faced with a collective dispute, and a review of new methods of Alternative Dispute Resolution (ADR). In addition, an appendix contains a simple self-assessment tool for negotiators.Product Identifiers
PublisherManagement Books 2000 Ltd
ISBN-101852526807
ISBN-139781852526801
eBay Product ID (ePID)106783538
Product Key Features
SubjectManagement & Business: General
LanguageEnglish
AuthorSteve Hodder
FormatPaperback
Additional Product Features
Date of Publication01/05/2011
Place of PublicationCirencester
Country of PublicationUnited Kingdom
Author BiographySteve Hodder is a former London Director and Chief Conciliation Officer for Acas (the Advisory, Conciliation & Arbitration Service). After a career in Acas lasting more than 30 years, he now works as an HR consultant helping employers deal with the employment relations challenges they face. He is an experienced facilitator, mediator, employment relations adviser and trainer.
ImprintManagement Books 2000 Ltd
