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Resolving Conflicts at Work: A Guide to Negotiation and Joint Problem-solving in the Workplace by Steve Hodder (Paperback, 2011)
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About this product
Description
- DescriptionA practical 'how to' book for managers and employee representatives. The book identifies a range of skills and techniques and uses 16 short case studies to illustrate the points made based on the author's 30 year experience of employment relations. It gives a step-by-step guide to a negotiation using traditional collective bargaining. Areas covered include preparation for the negotiation, questioning techniques, dealing with aggression, how to identify and respond to 'dirty tricks' used by negotiators, how to negotiate when faced with a collective dispute, and a review of new methods of Alternative Dispute Resolution (ADR). In addition, an appendix contains a simple self-assessment tool for negotiators.
- Author BiographySteve Hodder is a former London Director and Chief Conciliation Officer for Acas (the Advisory, Conciliation & Arbitration Service). After a career in Acas lasting more than 30 years, he now works as an HR consultant helping employers deal with the employment relations challenges they face. He is an experienced facilitator, mediator, employment relations adviser and trainer.
Key Features
- Author(s)Steve Hodder
- PublisherManagement Books 2000 Ltd
- Date of Publication02/11/2011
- LanguageEnglish
- FormatPaperback
- ISBN-101852526807
- ISBN-139781852526801
- SubjectManagement & Business: General
Publication Data
- Place of PublicationCirencester
- Country of PublicationUnited Kingdom
- ImprintManagement Books 2000 Ltd
- Content Noteillustrations
Dimensions
- Weight400 g
- Width148 mm
- Height210 mm
- Spine14 mm
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