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Results that Matter: Improving Communities by Engaging Citizens, Measuring Performance, and Getting Things Done by Paul M. Coates, Paul D. Epstein, Lyle D. Wray, David Swain (Paperback, 2011)

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Their real challenge is to keep learning from their experience so they can keep improving their communities tomorrow. David Swain, a Florida-based consultant, managed the Jacksonville Community Council Inc.'s pioneering community quality of life indicators program from 1984 to 2002.