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Telephone and Helpdesk Skills: A Guide to Professional English (Guides to - Picture 1 of 1

Telephone and Helpdesk Skills: A Guide to Professional English by Adrian Wallwork (Paperback, 2014)

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Preparing for Calls. - Making a Call. - Receiving Calls. - Working on a Helpdesk: Key Issues. - Calling a Helpdesk. - What to Do and Say if You Don't Understand. - Using the Web and TV to Improve Your Listening Skills.