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The ETTO Principle: Efficiency-Thoroughness Trade-Off: Why Things That Go - Picture 1 of 2
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The ETTO Principle: Efficiency-Thoroughness Trade-off: Why Things That Go Right Sometimes Go Wrong by Professor Erik Hollnagel (Paperback, 2009)

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Countless books and papers have been written about how to identify, classify, eliminate, prevent and compensate for it. This bias towards the study of performance failures, leads to a neglect of normal or 'error-free' performance and the assumption that as failures and successes have different origins there is little to be gained from studying them together.