Picture 1 of 2

Stock photo
Stock photo
The Effortless Experience: Conquering the New Battleground for Customer Loyalty - Picture 1 of 2
The Effortless Experience: Conquering the New Battleground for Customer Loyalty - Picture 2 of 2

The Effortless Experience: Conquering the New Battleground for Customer Loyalty by Matthew Dixon, Rick Delisi, Nick Toman (Hardback, 2013)

Be the first towrite a review.
  • simplybestprices-10to20dayshipping (470885)
  • 98.2% positive Feedback
Price:
AU $53.59
Free postage
Estimated delivery Tue, 4 Jun - Mon, 1 Jul
Returns:
30-day returns. Buyer pays for return postage.
Condition:
Brand new
Yet CEB's careful research over five years and tens of thousands of respondents proves that the "dazzle factor" is wildly overrated-it simply doesn't predict repeat sales, share of wallet, or positive wordof-mouth.