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The Service Innovation Handbook: Action-Oriented Creative Thinking Toolkit for Service Organizations by Lucy Kimbell (Paperback, 2015)
Price:
AU $63.93
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30-day returns. Buyer pays for return postage.
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Kimbell writes lucidly about important perspectives that will significantly mature the practice of research-based service design.". Kimbell demonstrates that thinking about design is still as important as doing design.